Customer Supply Chain Analyst

Job Description

A vital role within our Supply Chain team responsible for driving customer‑first performance across order fulfillment, distribution planning, forecasting, and communication.

• Work with the manager to communicate metrics and performance to various levels of the organization and customers.
• Gather data and conduct analysis with the goal of improving the customer scorecard.
• Identify underperforming areas in the supply chain and suggest resolutions and improvements.
• Gain a thorough understanding of customer performance expectations, routing guides and operational requirements; communicate updates to the supply chain team.
• Understand, communicate and manage customer expectations around the impact to customers when Milwaukee Tool initiates a change.
• Order management.
• Proactively identify risks of non‑compliance and work with sales, channel and supply‑chain functions to minimize customer impacts.
• Work with the manager to organize information/data to align and document orders that should not be penalized with the goal of reducing non‑compliance violations.
• Actively engage in the dispute process to avoid compliance fines.
• Categorize and analyze opportunities for improvement; leverage project‑management skills to coordinate and manage cross‑functional team members.
• Develop and maintain collaborative relationships with customers.
• Review and manage consumption and supply/demand alignment.
• Product reservation and allocation recommendations and management.
• Promotional execution planning and management.
• Customer data (POS, inventory) review, analysis, and alignment.
• Drive order fulfillment initiatives to maximize customer satisfaction.

• Bachelor’s degree in supply chain, logistics, or operations management and a minimum of two years of experience in supply‑chain/operations (internships, professional level, or equivalent education & experience).
• Ability to use, navigate and optimize an ERP system.
• Ability to interact and influence all levels of the organization.
• Demonstrated initiative, problem‑solving, critical thinking and analytical skills.
• Ability to multi‑task in a busy, deadline‑oriented environment.
• Proficient use of MS Office software (especially Excel and PowerPoint).
• Strong oral, written communication and organizational skills.
• Excellent attention to detail.

• Power BI and ERP experience are a plus.
• Inventory management experience.
• Distribution and operations experience.

• Robust health, dental and vision insurance plans.
• Generous 401(k) savings plan.
• Education assistance.
• On‑site wellness, fitness center, food and coffee service.
• And many more – see our benefits site.

• Seniority level:
  Entry level.
• Employment type:
  
  Full‑time.
• Job function:
  Management and Manufacturing.
• Industries:
  Manufacturing.

Milwaukee Tool is an equal opportunity employer.