Shelter Care Assistant Program Director

Overview

Shelter Care Assistant Program Director – Milwaukee, WI

Department:
Shelter Care
• Status:
Full Time

Wisconsin Community Services (WCS) is an Equal Opportunity Employer (M/F/Disability/Vet).

• Supervise and mentor shelter staff, ensuring coverage and compliance with state standards
• Act as a positive role model, engaging with youth in a therapeutic, trauma-informed way
• Oversee daily operations, safety procedures, and incident reporting
• Collaborate with county partners, families, schools, and community providers
• Step in when needed to provide shift coverage and hands-on support

• Strong leadership and organizational skills
• Experience in youth services or social services preferred
• Ability to manage multiple priorities in a fast-paced setting
• Flexibility to work some evenings/weekends and respond to after-hours needs

• Bachelor’s degree in Social Work, Criminal Justice, Psychology, or related field (required)
• Minimum 2–3 years supervisory experience (3+ preferred)
• 2–3 years working in a 24/7 residential facility (4–5 preferred)
• At least 3 years working directly with youth (5+ preferred)

• Strong leadership and decision-making in complex situations
• Proficiency with databases, Excel, Microsoft Teams, and other tracking/reporting tools
• Ability to guide and support staff in a fast-paced environment
• Trauma-informed, person-centered approach to youth care

• Valid driver’s license, personal vehicle, and insurance (per agency policy)
• Must pass reference checks, background check, drug test, and driver’s license verification
• Certification in Vistelar Safety or similar training preferred

• Health, dental, and vision insurance coverage
• Opportunities for professional growth and development

WCS is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.