Director of Client Operations

Director of Client Operations at Premise Health

Premise Health serves large organizations and their people with exceptional healthcare. The result? Better experiences, better health, and better value, all while helping organizations lower their healthcare costs. Premise's mission is to help people get, stay, and be well. This full‑time, remote role is located in Milwaukee, Wisconsin.

• Serve as the main client contact on strategic integration and expansion opportunities, maintaining strategic focus on client satisfaction and value‑added strategies and proactively identifying client needs related to healthcare trends.
• Identify processes to improve overall performance of health centers and define innovative measurements of performance standards to integrate corporate strategies.
• Demonstrate strong business acumen and knowledge of staffing, capacity, ROI, budget, margins, service and product offerings to implement and drive strategic operational outcomes.
• Strategically identify and solve complex problems with an emphasis on developing proactive approaches utilizing internal (corporate and regional) support.
• Identify and request participation from corporate departments in strategic meetings as client needs dictate.
• Own client/site meetings, committees, and task forces to support strategic initiatives and goals.
• Operational lead on implementations post‑go‑live.
• Coordinate and facilitate communication across virtual sites and navigate multi‑layer client relationships (vendors, consultants, etc.).
• Manage complex multiple lines of service and clients.
• Provide effective leadership, coaching, and mentoring at the site level.
• Build talent to proactively manage additional LOS.
• Participate in the sales process.
• Act as escalation point for clients.
• Consult with Medical, Legal or Compliance departments regarding regulations, practices, act, practice law, certification requirements, etc.
• Complete ad‑hoc projects as requested.
• Manage site‑level supervisors.
• Oversee management of up to 15 health centers with multiple lines of service.
• Manage relationships of up to 10 clients.
• Manage a portfolio of $2M–$10M in gross annual revenue.
• Direct and indirectly manage 10–50 FTEs.

• Bachelor’s degree in a related field preferred or equivalent experience.
• 10+ years’ experience in a business environment or related industry, managing others.
• Experience managing virtual teams.
• Healthcare experience managing in a medical, pharmacy, fitness or other similar environment preferred.
• Experience in an Operations function desired.
• Prior budget and P&L responsibility desired.
• Demonstrated experience with medical information management systems.
• Demonstrated process or efficiency management.
• Strong Excel, PowerPoint, Word, and Outlook skills required.
• Strong written, verbal and presentation skills required.
• Excellent follow‑up skills and attention to detail.
• Ability to work independently and as part of a team.
• Strong relationship‑building skills.
• Ability to interact at all levels of the organization (both internal and external).
• Demonstrated strong leadership skills.
• Demonstrated adaptability and ability to manage change.
• Knowledge of Workers’ Compensation, Medicare and/or clinical standards of practice preferred.

In addition to competitive pay, Premise offers full‑time team members benefits including medical, dental, vision, life, and disability insurance, a 401(k) program with company match, paid holidays and vacation time, a company‑sponsored wellness program, EAP, and access to virtual primary care and virtual behavioral health at no cost for team members and their dependents. Additional benefits can be viewed here:

Premise is an equal opportunity employer; we value inclusion and do not discriminate based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy and related conditions), gender identity or expression, sexual orientation, age, physical or mental disability, genetic information, past, current or prospective service in the uniformed services, or any other characteristic protected under applicable federal, state, or local law.