Pension Administration - Senior Team Leader

Pension Administration - Senior Team Leader

Join to apply for the Pension Administration - Senior Team Leader role at Mercer.

We are seeking a talented individual to join our Pension Administration team s role will be based remotely. You will be a pivotal member of the Client Services Leadership team and have direct influence on future developments and successful planned growth of Mercer Services. As Team Leader, you will oversee the day‑to‑day management and development of a client team.

• Maintain a high level of professionalism and sense of urgency to ensure client and participant expectations are consistently met and extensive contact with clients and Mercer consultants.
• Serve as a subject matter expert on the client’s plans and administrative procedures and be the key resource for day‑to‑day issues.
• Primary point of contact for client inquiries and facilitating client.
• Ensure that the team delivers quality service to our clients and that accuracy and time standards are consistently met. Direct the team to handle plan or client specific questions and keep the team updated on client’s plan and benefit regulations through training and development.
• Manage client business process and identify areas for continued improvement; may support more than one client team based on project scope and complexity.
• Review and maintain requirement documents to ensure accuracy and compliance for your client(s).
• Perform user acceptance testing (UAT) for system updates related to your client(s).
• Handle participants inbound and outbound calls for assigned clients.
• Process or checker role for standard and complex calculations.

• 3-5 years experience in defined benefit administration.
• Strong knowledge of complex calculations.
• Strong understanding of pension administration processes.
• Detail‑oriented with excellent documentation and review skills.
• Ability to perform thorough user acceptance testing.
• Comfortable managing client relationships and escalating issues as needed.
• Strong communication and organizational skills.
• Self‑motivated and able to work effectively in a remote environment.
• Strong proficiency with MS Excel and Word (proficiency in MS Access & MS Project highly preferred).

• Familiarity with compliance regulations related to pension administration.
• Proven track record of managing client relationships effectively.
• Excellent oral and written communication skills; ability to present complex issues/data with a high level of clarity and impact.

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your wellbeing.