Assistant or Associate Director of Residence Operations

Who We Are
Milwaukee School of Engineering (MSOE) is an academic institution intrinsically tied to the real world - a confluence of industry knowledge, work ethic and an enduring desire to know more. The university offers Bachelor's and Master's degrees in engineering, computer science, machine learning, user experience, construction management, actuarial science, business and nursing. With about 3,000 students, faculty and staff, MSOE is large enough for big opportunities and small enough for personal attention.

A Small University Dedicated to Achieving Big Things
MSOE is a supportive environment where everyone is valued. Our method of learning by doing is our distinction: it is how we teach, how we learn and how we serve. MSOE's top priority is serving our students. By joining our community, you are building the leaders of tomorrow.

Our Mission
MSOE is the university of choice for those seeking an inclusive community of experiential learners driven to solve the complex challenges of today and tomorrow. We are united by our six values - collaboration, excellence, inclusion, innovation, integrity and stewardship - which represent the core of our campus culture. MSOE has embarked on an ambitious strategic plan, Extraordinary Together, that propels the institution forward.

At MSOE, we are dedicated to promoting an academic environment marked by an unwavering respect for every individual.

Our Leadership
MSOE is under the leadership of Dr. Eric Baumgartner. He began his Presidency in January 2026 after having served as the Executive Vice President of Academics at MSOE since 2017.

Summary
MSOE invites applications for a full-time Assistant or Associate Director of Residence Life Operations to join our Residence Life team. The Assistant/Associate Director of Residence Life Operations provides leadership and oversight for housing operations, facilities coordination, and event logistics within Residence Life. The final title will be determined based on the candidate's experience and qualifications. This role ensures operational excellence by managing housing assignments and billing, monitoring residential facilities in partnership with Community Directors, coordinating summer and conference housing, and supporting financial planning.

The Assistant/Associate Director supervises operations staff, the Set-Up and Events Coordinator, and off-campus housing partnerships, working closely with the Director of Residence Life and Dining Services to align operational practices with student development goals and institutional priorities.

Essential Duties and Responsibilities

• Oversee housing assignments, contracts, billing, and occupancy management to ensure accurate and efficient operations.
• Manage housing software systems (e.g., Jenzabar) and maintain data integrity for reporting and analysis.
• Develop and implement policies for assignments, waitlists, exemptions, and appeals that promote fairness and consistency.
• Serve as the primary liaison with Facilities, Custodial Services, and Public Safety for maintenance, renovations, and capital projects, collaborating with Community Directors to monitor building conditions and address concerns.
• Monitor facility conditions, occupancy trends, and space utilization to inform planning and improvements in partnership with Residence Life staff.
• Coordinate summer housing operations in collaboration with campus partners and supervise the Set-Up and Events Coordinator, who supports both event logistics and contract processing.
• Provide occupancy and revenue analysis to support departmental budget planning and forecasting.
• Ensure accuracy of housing charges, contract compliance, and vendor performance in alignment with university financial procedures.
• Oversee off-campus housing partnerships and assignments to ensure consistency of standards and support for students living in non-university facilities.
• Supervise housing operations staff and partner with the Director of Residence Life to align operational excellence with student development goals.

• Actively provide operational oversight and administrative support for Residence Life
• Lead summer and off-campus housing…