Community Director Urban Ecology Center

Job Title:

Community Experience Director

Reports To:

SVP of Ecology, Education, Experience

Status:

Full-time, exempt (1.0 FTE)

Work Location:

Primarily In-Person (90-100% of the time), all 3 UEC Branches

Standard

Schedule:

Standard Tuesday to Saturday schedule

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Position Summary:

As the Community Experience Director, you will lead the Community Experience team in achieving all goals and outcomes related to the UEC’s on-site community experience. You will align daily practices guided by our niche in urban foundational nature-based educational experience and ecological revitalization, which includes connection to space, staff, and each other. This role makes sure that the target audience’s needs and interests are central to all decision-making and ensures CE organizational goals are aligned with daily operations.

You ensure that each team has documented policies and procedures to support their work, and lead annual and ongoing CE planning to ensure continuity in the visitor experience. The Community Experience Director collaborates extensively internally and serves as the primary UEC representative at top priority city-wide associations, partnerships, and networks connected to our CE work.

• Lead the Community Experience Managers; ensure coordination of annual, quarterly, and monthly plans for the onsite visitor experience
• Provide on-site leadership to facilitate and guide the experience at each branch in coordination with UEC’s department leaders
• Determine public operation hours for all branches based on community needs and feedback
• Collaborate with Ecology and Education Directors and the Marketing & Development team to ensure clear communication and sharing of information between teams that impact the community experience onsite
• Establish organization-wide standards for the onsite experience in terms of intake, messaging, and public space engagements
• Provide leadership to team members during the partner intake process as needed, which may include direct partner follow-up, decision-making, or communication guidance

• Represent the UEC at community meetings, associations, and networking events as it aligns with organizational priorities in Community Experience.
• Share information and connects UEC staff with partners and organizations that align with our goals
• Support the CE Manager and CE Coordinator in determining the appropriate pathway for community members and potential partners to collaborate with the UEC

• Support or lead projects that impact the community experience at branches in partnership with other departments
• Connect other UEC leaders with needs from the community experience as it pertains to their areas
• Support the CE Manager and CE Coordinator in creating work streams that facilitate information moving smoothly and consistently between teams
• Support or co-lead community events in partnership with the Community Program Director

• Establish and oversee a department-wide scheduling system that ensures that all branches are properly staffed and supported during public open hours and community events
• Supervise the CE Managers and create a team environment for them to work on shared goals and priorities together
• Oversee the development and management of the department and branch budgets

• Though all of our teams work together in some capacity, you will most frequently collaborate with the Marketing, Community Programs, Facilities, Facility Rentals, and Environmental Education teams.
• In this role, you will serve on the Safety Circle, and may have the opportunity to join other Circles or Committees as…