Manager, Final Mile Operations

Allegro Home Delivery is a fast-growing nationwide logistics and transportation company with a focus on the middle and final mile home delivery market. Our methodology is to take ownership of the product from origination until it is in the customer’s home. Retailers, distributors, and manufacturers rely on us to orchestrate the fastest deliveries with the most comprehensive in-home experience.

The Manager, Final Mile Operations plays a crucial role in leading final mile delivery operations across both local market and remote settings. This position bridges hands-on field execution with strategic business management, requiring a leader who can direct crews and warehouse operations on the ground while also overseeing performance, optimizing processes, and managing key partnerships across multiple markets. The ideal candidate thrives in a fast-paced environment, leads with flexibility and a problem-solving mindset, and can seamlessly transition between field-level execution and data-driven decision-making.

• Lead, mentor, and motivate warehouse employees, independent contractors, and drivers (both on-site and across remote markets) fostering a culture of accountability, growth, and continuous improvement.
• Provide guidance and direct support to local partners, ensuring optimal team performance in responsible markets.
• Recruit, onboard, and develop delivery teams and independent contractors as operational needs evolve.
• Solve real-time escalations for customers, employees, and partners with confidence and urgency.
• Communicate, maintain, and train teams on all functions of delivery and complex installations.

• Oversee day-to-day delivery operations, directing crews and drivers to ensure loads are completed accurately, safely, and on time.
• Manage warehouse workflow including staffi nging, scheduling, loading, staging, and product handling to maximize productivity.
• Virtually inspect daily performance across all assigned markets and conduct on-site visits to ensure operational standards are met.
• Coordinate with independent contractors, drivers, clients, and transport partners to ensure seamless product delivery.
• Responsible for daily operational tasks including routing, invoicing, auditing, and reporting.
• Communicate efficiently across departments to support smooth end-to-end operations.

• Maintain inventory accuracy through regular cycle counts, physical inventories, and timely system updates, while promptly resolving discrepancies related to lost, missing, or damaged products.
• Ensure proper handling and storage of all products to minimize damage, shrink, and delivery exceptions.
• Oversee daily documentation, manifests, and paperwork to support accurate recordkeeping, invoicing, & billing.

• Monitor and report on key operational KPIs including on-time delivery rate, damage rate, labor efficiency, and customer satisfaction using data to identify opportunities for improvement.
• Develop performance-driven content for weekly meetings with internal teams and external partners.
• Conduct regular performance reviews with direct reports and field teams, translating data into coaching opportunities and corrective action plans.
• Manage location operating expenses including labor, overhead, and vendor costs to deliver against budgeted margins.

• Enforce all safety policies, DOT regulations, and company procedures across warehouse and delivery operations.
• Facilitate ongoing safety training and ensure all employees and contractors operate within established guidelines.
• Conduct incident reviews and maintain accurate safety and compliance…