Quality Assurance Manager

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

• Manage and update internal tracking systems
• Review case files to ensure compliance with contractual agreements
• Conduct file and system maintenance reviews for all Workforce Innovation and Opportunity Act programs
• Assist with the development, implementation and enforcement of quality assurance plans
• Conduct Company Quality Measurement Tool standard quarterly reviews to ensure standard operating procedures and services are being effectively delivered
• Recommend corrective actions; implement corrective action plans, regarding overall project success
• Customer satisfaction results to senior management and keeps senior management informed as to the status of program case management and performance
• Develop and maintain Standard Operating Procedures
• Develop and coordinate training activities to ensure that all operations staff are properly trained to implement project activities effectively
• Assist and manage weekly follow-up calls to Workforce Innovation and Opportunity Act customers to update employment status
• Direct related work experience in quality control or performance monitoring
• Familiarity with applicable federal, state and local laws and regulations
• Accustomed to complex, fast-paced and confidential work environment
• Excellent written and verbal communication skills including understanding the legal language of contracts
• Demonstrated computer skills, able to use various software programs for correspondence, reports, statistical compilation and analysis, and database access
• Must establish and maintain effective working relationships with, and among, all personnel
• Must support the mission of the Company
• Must be able to work occasionally long or extended hours, including weekends
• Must maintain the confidentiality of all information housed in the division
• Other work-related duties as assigned

• Preferred Bachelor's Degree required in human services related field or three years equivalent work experience and a minimum of two years of contract experience
• Preferred have managed federal programs
• Must pass State criminal background check and drug screen
• Must be able to pass Office of Motor Vehicle check and be insurable through the Company’s automotive liability carrier. Must provide own transportation and maintain proper vehicle registration and insurance
• Must be able to tolerate frequent periods of high stress, heavy workload and multiple priorities
• Extensive standing, sitting, computer, phone, and desk work required; work primarily in a defined office environment with specified hours, although flexible hours may be required
• Must be able to interact one-on-one and in groups with individuals from a diverse range of backgrounds
• Availability for occasional out-of-office meetings, conferences, and other events may be required; travel may be required

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by…