Division Director Operations

Select how often (in days) to receive an alert:

Company: Purpose Financial/Advance America.

Since 1997, Advance America has helped millions of hardworking people with a variety of personalized financial solutions. We are a nationally recognized, fully licensed financial services company with over 1,200 locations and online lending services.

We are currently seeking highly-skilled, career-oriented individuals ready to be part of a growing company!

Responsible for the direction of 12 – 18 centers in a division. Includes, but not limited to, coaching and developing managers, managing performance and expenses, recruitment and selection of team members, supporting the business strategies to achieve the Division’s financial, service, collection and growth goals.

Operations

Manage P&L. Set financial goals for centers. Maintain accurate cash controls and security procedures with Company and Loss Prevention standards. Prepare and execute periodic center business reviews with assigned centers. Review and action plan around regional compliance reviews completed periodically by Regional Compliance Specialist with center staff. Review operating results of centers to identify areas of opportunity for increased profits and/or decreased expenses.

Oversee expansion of new centers and expansion or implementation of new products and services. Support the region’s financial goals.

Maintain an on-going marketing strategy and marketing tracking sheets for the centers. Conduct divisional market analysis/strategy to increase total market share and active accounts.

Leadership

Recognize and develop skills/abilities of associates in order to meet center and Company objectives. Motivate, train and develop center team members on proper techniques and processes.

Human Resources

Recruiting, hiring, training, disciplining, evaluating, developing, and terminating employees within the division. Oversee bonuses and payroll.

Understand, recommend and sell products and services to meet customer’s needs. Demonstrate and develop associate sales techniques and strategies to meet customer’s needs.

Compliance

Work with managers to ensure that all federal, state, and local laws are followed. Partner with Regional Compliance Specialist in the region to meet company expectations for compliance with company policy, federal, state, and local laws.

Collections

Oversee team in collections from past due, (NSF), and write-offs, consistent with Company policy and regulatory requirements.

College degree in business related field or equivalent experience.

Demonstrated knowledge of business operations in a multi-unit environment, preferably with 3 – 5 years of experience.

P&L, collections, and cost controlling measures. Strong computer, telephone, and mathematical skills. Excellent written and verbal communication skills. Strong problem solving, reasoning ability, analytical, time management, organization skills. Experience with managing, training, coaching, and developing a team. Strong tenacity and persuasion skills. Ability to develop and maintain business relationships. Strong working knowledge of Microsoft Word and Excel is required.

Standing/sitting for long periods of time; occasional lifting less than
10 lbs.; driving and having access during the workday to an insured and reliable transportation in order to complete tasks, and providing staffing coverage; exposure to outdoors limited to elements that the ordinary person would be exposed to at that time; typing; data entry; grasping; ability to travel to, be physically present at, and complete the physical requirements.

Integrity/Compliance

Customer Relationships

Customer Advocacy

Inte…