Director, Complaints & Appeals — Data-Driven Ops Leader
Listed on 2026-10-18
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Management
Regulatory Compliance Specialist, General Management, Operations Management, Corporate Strategy
Sun Life U.S. is seeking a Director of Complaints, Grievances & Appeals to lead CG&A operations in a hybrid Milwaukee environment. The role focuses on enhancing engagement, customer satisfaction, and operational efficiency while meeting CMS/NCQA requirements.
You will guide policy development, training, audits, and performance management across a data-driven organization. The position requires 7+ years in healthcare leadership, CMS/NCQA knowledge, strong communication, and the ability to travel
This role, Director, Complaints & Appeals — Data-Driven Ops Leader at Sun Life Financial, could be your next opportunity.
The advertised compensation is 115..
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Director, Complaints & Appeals — Data-Driven Ops Leader role in the description above.
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