Executive Director

Executive Director – Senior Living Lead a community. Build a strong team. Make a difference in the lives of seniors.

Heritage Senior Living is seeking an experienced, compassionate, and results-driven Executive Director to lead the overall operations of one of our senior living communities.

This is an opportunity for a strong leader who enjoys developing people, creating an exceptional resident and family experience, and taking ownership of the operational and financial success of a community.

As Executive Director, you will oversee all aspects of community operations, including clinical services, life enrichment, culinary, housekeeping, maintenance, sales and marketing, staffing, regulatory compliance, and financial performance.

Reporting to the Regional Director of Operations, you will lead your team in delivering high-quality care and service while creating a welcoming community where residents, families, and employees feel valued.

What You'll DoLead & Develop Your Team You'll set the tone for the entire community by building an engaged, accountable, and service-focused team.

Lead, coach, develop, and support department managers and community employees

Oversee hiring, onboarding, training, performance management, and employee development

Ensure appropriate staffing and scheduling across departments and shifts

Conduct leadership meetings, staff meetings, trainings, and new-hire orientations

Promote open communication and a positive workplace culture

Participate in the Manager on Duty and on-call programs

Hold leaders accountable for operational, financial, and service expectations

Deliver an Exceptional Resident Experience Our residents and families are at the center of everything we do.

Ensure residents receive high-quality care and services with dignity, privacy, and respect

Build strong relationships with residents and families

Oversee systems supporting resident care, wellness, dining, and life enrichment

Monitor resident satisfaction and implement improvement plans

Partner with clinical leadership regarding changes in resident condition and care needs

Oversee admission, discharge, and transfer processes

Ensure resident and family expectations are clearly communicated and consistently addressed

Drive Community Performance You'll have ownership of the overall performance of the community.

Maintain fiscal responsibility and operate within established budgets

Drive profitability and operational performance

Monitor census, accounts receivable, billing, expenses, and financial results

Complete monthly variance reporting and participate in the annual budgeting process

Educate department managers regarding their budget responsibilities

Develop and execute community action plans

Monitor key performance indicators and implement strategies for continuous improvement

Grow the Community The Executive Director plays an important role in creating a strong sales culture and building relationships throughout the local community.

Lead and promote an effective community-wide sales culture

Oversee inquiries, tours, follow-up, outreach, and referral development

Partner with sales and clinical teams to support prospective residents and families

Develop relationships with referral sources and community partners

Support community marketing and life enrichment events

Protect and promote the Heritage Senior Living brand

Drive occupancy and year-over-year census growth

Maintain Quality & Compliance You'll ensure the community operates safely and in accordance with applicable regulations and Heritage standards.

Maintain compliance with applicable CBRF/RCAC regulations and company policies

Maintain working knowledge of Wisconsin DHS 83 and DHS 89 requirements

Ensure compliance with HIPAA, OSHA, Fair Housing, workers' compensation, and other applicable requirements

Monitor quality assurance processes and complete required audits

Maintain required inspection, certification, licensing, survey, and regulatory documentation

Manage risk and respond appropriately to incidents and sentinel events

Maintain positive relationships with regulatory agencies, inspectors, ombudsmen, and other community partners

Conduct regular community tours to ensure a safe, clean, welcoming, and well-maintained environment

What We're Looking For The ideal candidate is a hands-on leader who can balance people, resident care, compliance, sales, and financial performance while keeping the resident experience at the center of decision-making.

Successful candidates will demonstrate:

A genuine passion for serving…