Distribution Operations Manager

Run the floor. Lead the team. Deliver for pets and the people who love them.

Are you a hands-on operations leader who loves bringing order to complexity, developing teams, and driving results in a fast-paced environment? We’re looking for an Operations Shift Manager to lead daily distribution center operations while building a strong culture of safety, accountability, and continuous improvement.

In this role, you’ll oversee warehouse, delivery, and direct-to-consumer operations for pet food and accessories—ensuring everything moves efficiently, safely, and on time. If you enjoy being visible on the floor, solving problems in real time, and owning results end to end, this role is for you.

Hours:

Monday
- Friday 11:00 am - 7:30 pm

Own the Day-to-Day Operations

• Lead all distribution center activities including receiving, warehousing, shipping, delivery, and direct-to-consumer operations.
• Ensure operations are executed accurately, efficiently, and cost-effective.
• Maintain full P&L expense responsibility and meet all established KPIs.

Lead, Develop & Inspire Teams

• Manage exempt and non-exempt administrative, warehouse, and delivery employees.
• Handle all people management activities: hiring, onboarding, training, scheduling, coaching, performance management, and discipline.
• Deliver strong onboarding and 30-60-90 day reviews, ongoing coaching, and annual evaluations.
• Review and approve timekeeping, incentives, attendance tracking, and performance documentation.
• Partner closely with HR on employee relations matters including safety incidents, compliance issues, and employee concerns.

Create a Culture People Want to Be Part Of

• Foster a safe, productive, and engaged workplace where employees understand expectations and how their work supports company goals.
• Promote accountability, ownership, and continuous improvement across all functions.
• Lead by example with a visible, hands-on leadership style.

Drive Continuous Improvement

• Analyze operations, identify root causes, and implement solutions that improve safety, service, cost, and efficiency.
• Lead implementation of new processes, systems, tools, and training programs.
• Partner cross-functionally to improve service levels, retention, and operational performance.

Plan for Growth & Stability

• Develop and execute long-term operational plans to support growth while maintaining efficiency and leadership continuity.
• Partner with Warehouse Managers, Supervisors, Transportation, Finance, and other departments to meet site and company goals.
• Take ownership of key projects and mobilize teams to deliver results.

Financial & KPI Management

• Partner with Finance to develop budgets and cost-control strategies.
• Achieve monthly and annual budget targets.
• Track and meet KPIs including fill rate, on-time delivery, inventory accuracy, retention, and turnover.

Inventory, Quality & Compliance

• Maintain effective inventory control across Central Pet, Hill’s, and Direct-to-Consumer product lines.
• Meet all Direct-to-Consumer SLAs and customer requirements.
• Ensure compliance with OSHA, DOT, AIB, GDPs, and all applicable regulations.
• Maintain quality systems, inventory audits, cycle counts, physical inventories, and mock recoveries when required.

Safety First
- Always

• Promote a strong safety culture throughout the facility.
• Lead the site Safety Committee, quarterly meetings, and facility inspections.
• Ensure safety of employees, vendors, and visitors.

Vendor & Facility Oversight

• Negotiate and manage vendor and freight carrier relationships.
• Oversee facility maintenance, material handling equipment, and vehicle fleet.
• Recommend and support capital improvement initiatives.

• Bachelor’s degree or equivalent experience in distribution and transportation…