Field Service Technician - Milwaukee, WI

ENGEL is a dynamic global leader in injection molding technology and is expanding its Service Department in North America. This role offers a wide range of benefits, including first‑day health and vision coverage, a 401k match, over three weeks of PTO, personal time off, employee life insurance, long‑term disability, and a vehicle stipend, per diem, tool reimbursement, and an occasional weekend travel requirement.

Job Summary
The Service Technician works remotely at customer sites, installing and servicing equipment while also providing customer training and support.

• Troubleshoots and repairs injection molding machines and robots, conducts tests and inspections on all mechanical, hydraulic, pneumatic, electrical, electronic, and software components including calibrations to optimize performance and performs software and hardware installations.
• Performs all safety checks on equipment.
• Educates customers on equipment and instructs on proper operation.
• Manages resolution of customer issues, including order and installation of replacement parts as necessary.
• Orders replacement parts with diagnoses of problems with control systems and develops an organized approach to solving machine problems and repairs/replaces parts as required.
• Instructs other Service Technicians and/or customer operators on the maintenance and safe operations of injection molding systems.
• Communicates on an ongoing basis with Central Service/Manufacturing/Parts Center to obtain answers to problems encountered in the field.
• Provides written reports on a regular basis to the Service Manager.

• High School Diploma Required
• Associate’s or Bachelor’s degree preferred

• 5+ Years in Injection Molding troubleshooting or processing or prior experience as a Field Service Injection Molding Technician/Service Engineer

• Knowledge of blueprints and schematics to troubleshoot electrical/electronic, hydraulic, and mechanical systems
• Experience with injection molding machines, well rounded skill set in electrical, mechanical, hydraulic, computer and able to provide basic training for customers and employees
• Knowledge and understanding of injection molding process
• Ability to troubleshoot problems systematically
• Knowledge of microprocessor programming
• Knowledgeable in materials such as PET, Polypropylene, Polyethylene, Styrene and other common materials
• Excellent communication and interpersonal skills and strong customer service orientation
• Tact and diplomacy, i.e., must possess the ability to handle difficult or unhappy customers
• Dedicated team player with a positive attitude.
• Familiarity with ENGEL machines and robots is preferred
• Uses internal resources efficiently to resolve customer issues expeditiously and correctly
• Able to work independently with minimal back office (engineering, spare parts, phone/technical support).

• Valid Passport and real‑r’s license in good standing.

ENGEL has thrived for decades as a family‑run company that values long‑standing relationships, innovation, and a commitment to the highest global standards. We offer competitive total compensation and a workplace that encourages flexibility, self‑responsibility, and continuous growth.

ENGEL is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other category protected by state or local laws.

ENGEL is a global leader in the manufacture of plastics processing machines, offering a full range of technology modules for plastics processing as a single‑source supplier: injection molding machines for thermoplastics and elastomers, and automation. In 2016/2017 EN... [shortened for brevity] ...supports customers worldwide.