Volunteer Coordinator

Voces de la Frontera is a membership-based community organization dedicated to protecting and advancing civil rights, workers' rights, and immigrant rights through leadership development, community organizing, advocacy, and empowerment. We envision a future where all people can live with dignity, opportunity, and freedom from discrimination; where families have access to quality education, healthcare, and safe working conditions; and where communities are empowered to shape a more just, equitable, and inclusive society.

The Volunteer Engagement Coordinator will develop, implement, and manage Voces de la Frontera's volunteer engagement infrastructure. Reporting to the Director of Development, this position will serve as the central point of coordination for recruiting, onboarding, training, placing, supporting, and retaining volunteers across the organization. The coordinator will work collaboratively with staff to create meaningful volunteer roles and establish systems that transform community interest into sustained action, long-term leadership, and increased organizational capacity.

Department:
Development

Reports to:

Director of Development

Location:

Milwaukee, Wisconsin, with travel throughout Wisconsin as needed

Schedule:

20 hours per week; occasional evenings and weekends
Position Term: limited-term position; continuation is contingent upon funding and organizational need

This list is not exhaustive and may evolve in response to organizational needs.

• Develop and implement a comprehensive volunteer engagement program aligned with Voces' mission, campaigns, and organizational priorities.
• Create and maintain consistent systems, procedures, and tools for volunteer recruitment, intake, onboarding, placement, communication, recognition, retention, and offboarding.
• Assess existing volunteer practices and recommend improvements that strengthen coordination, accessibility, responsiveness, and the volunteer experience.

• Recruit volunteers through community outreach, organizational partnerships, public events, digital communications, and supporter networks.
• Respond promptly to volunteer inquiries and conduct intake conversations to understand volunteers' skills, interests, language abilities, availability, and goals.
• Coordinate volunteer orientations, onboarding, background checks or other screening when appropriate, and required training.
• Match volunteers with meaningful opportunities across organizing campaigns, community defense, legal support, membership, fundraising, communications, administrative projects, phone banks, call centers, and special events.

• Build ongoing relationships with volunteers through regular communication, follow-up, recognition, and opportunities for deeper engagement.
• Create pathways for volunteers to take on increasing responsibility and develop into volunteer leaders, members, community fundraisers, and long-term organizational supporters.
• Identify barriers to volunteer participation and work with staff to make opportunities welcoming, accessible, and inclusive.

• Meet regularly with staff across departments to identify volunteer needs, develop appropriate roles, clarify supervision expectations, and coordinate placements.
• Support large-scale and time-sensitive volunteer mobilizations, including rapid response activities, marches, elections, legal clinics, community events, and fundraising initiatives.
• Collaborate with the Development Department to strengthen relationships among volunteers, members, donors, community fundraisers, and other supporters while respecting appropriate boundaries and confidentiality.

• Maintain accurate and confidential volunteer records in organizational databases and tracking systems.
• Track volunteer inquiries, placements, participation, retention, training, leadership development, and program outcomes.
• Prepare regular reports and use data and volunteer feedback to evaluate impact, identify gaps, and continuously improve the volunteer engagement program.

The ideal candidate will demonstrate a strong commitment to immigrant rights, social justice, and community organizing, with a passion for building power and creating positive change within the communities we serve.

• At least 1-2 years of experience in volunteer…