FoodShare Advocate

The Food Share Advocate is a full-time position that works with the Community Engagement and Outreach Manager, Assistant Community Engagement and Outreach Manager and Advocacy team to complete Food Share outreach, monitoring and education tasks. The Food Share Advocate’s primary job duty is to assist customers applying for and maintaining Food Share benefits and assists customers in connecting to other federal nutrition programs for which they may qualify.

The Food Share Advocate is responsible for helping potential Food Share clients apply for benefits through ACCESS, assisting Food Share beneficiaries maintain benefits through ACCESS, educating customers on how ACCESS works, and administer surveys to customers to learn about policy and operational issues within the Food Share program.

• Greet visitors in a friendly and professional
• Educate and assist potential Food Share applicants on how to use ACCESS to apply for
• Educate and assist existing Food Share beneficiaries on how to use ACCESS to maintain benefits, including annual and six-month renewals, reporting case changes or checking case status.
• Educate both potential applicants and existing Food Share beneficiaries about the Food Share Employment and Training (FSET) program regulations and assist with compliance to maintain Food Share benefits.
• Identify violation of client rights (civil, FS, customer service) and assist customer to remediate or file formal complaints.
• Educate applicants and clients on the use of technology—fax/scan; computers; ACCESS and telephones increasing customer independence.
• Ensure that each customer fills out an online ACCESS
• Complete customer log sheet
• Report, monitor and inform the process of applying for and maintaining Food Share benefits and FSET
• Advocate for dignified customer service as well as civil and Food Share rights
• Assist advocacy team with other Food Share assignments as directed by Community Engagement and Outreach Manager, Assistant Community Engagement and Outreach Manager, Public Policy and Advocacy Director, Chief Strategy Officer, or Chief Executive Officer.
• Travel within Milwaukee County
• Perform other duties as assigned.

Bachelor’s degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Bilingual skills (Burmese) preferred. Experience working with low-income people in a customer service or social work capacity, experience or familiarity working with non-profit organizations.