View & Lead Groomer

Description

Full job description

Job Title: Lead Dog Groomer
Job Type: Full-Time, Non-Exempt
Reports To: Store Manager
Pay: Up to $31 per hour + up to 45% commission and bonuses
Revised: July 2026

We are seeking an experienced and motivated Lead Dog Groomer to provide high-quality grooming services and to offer leadership, coaching, and technical direction to a team of groomers and bathers. This role combines hands-on grooming expertise with team development, quality control, and customer service excellence.

The ideal candidate is a skilled groomer with strong leadership abilities, a passion for pet care, and a commitment to delivering exceptional service and results.

• Provide comprehensive grooming services in a salon environment
• Greet customers and their dogs by name and communicate a best-estimate pick-up time
• Perform a needs assessment for each assigned dog, evaluating the condition of eyes, ears, nails, teeth, coat, and skin
• Suggest de-matting services, a short haircut, additional services, and products to customers based on that assessment, as appropriate
• Describe benefits and options for all suggested add-ons, and communicate knowledgeably about all of Groombar's products and services, including nutrition, training, and dental cleaning
• Obtain detailed instructions from customers regarding the haircut desired, take comprehensive notes, and record them in each customer's account for future reference
• Clearly communicate fees associated with all services
• Notify owners when service has been completed and ensure hourly contact occurs thereafter until the pet is picked up
• Execute the GOTHEART strategy during every customer check-in, deliver exceptional customer service, and ensure a positive salon experience

• Provide day-to-day leadership, coaching, and technical guidance to groomers and bathers
• Train and support skill development for bathers, and maintain grooming and bathing quality standards across the team
• Model safe dog handling techniques and customer experience excellence
• Perform regular quality checks on groomers and bathers
• Participate in performance meetings and support team performance improvement
• As needed, manage performance, including rewarding and disciplining employees, addressing complaints, and resolving problems
• Ensure employee responsibilities, authorities, and accountabilities are defined and understood
• Address and resolve customer concerns, including making service corrections when needed

• Maintain strong customer service standards and meet or exceed established goals
• Adapt to changing priorities, including assisting and assigning walk-in grooming services
• Communicate effectively and professionally with customers and team members

• Ensure accuracy of release forms, kennel cards, and service documentation
• Monitor pets for stress, health concerns, or behavioral changes and report as needed
• Ensure kenneled pets are comfortable, safe, and have access to water
• Check dogs hourly for any signs of stress
• Communicate any health or safety concerns to management and pet owners
• Ensure the salon environment is safe, clean, and free of hazards, and that equipment and tools are operating as intended
• Respond appropriately to personnel or dog injuries, ensuring both employees and dogs receive prompt and appropriate medical care, and injuries are reported
• Perform other salon-related duties as assigned by Store Manager and Field Leadership, as needed

• Maintain a clean, safe, and organized grooming environment
• Ensure completion of daily and weekly cleaning and sanitation lists
• Respond appropriately to any pet or employee incidents, ensuring proper care and reporting

• Pay: Up to $31 per hour + up to 45% commission and bonuses
• Strong earning potential with a competitive commission structure
• Bonus structure surrounding salon performance and growth
• Exclusive Professional Development Opportunity:

Participate in bi-weekly, hands-on mentorship and leadership development sessions with a team of multi-award-winning international competition groomers. With over 20 years of experience in advanced grooming techniques, salon leadership, and professional instruction, this mentorship offers a rare opportunity to elevate your craft, refine advanced skills, and grow as a leader in the grooming industry.

• Fast-paced grooming salon environment
• Frequent…