Retail Sales Associate​/Spice Merchant Part-Time

Description

Who We Are: Founded in 1957, The Spice House is a purveyor of the finest spices, herbs, blends and extracts. Our customers range from renowned Michelin-star chefs to home cooks everywhere. For over 60 years we have curated our global network of premium growers and distributors in order to offer our customers unrivaled quality and selection. Our goal is to be the trusted resource for fresh flavors and shared culinary experiences in kitchens around the world.

We have been featured in The New York Times, Food & Wine and Bon Appetit and named a favorite by celebrities like Gwyneth Paltrow, Alton Brown and Jesse Tyler Ferguson.

The Spice House is looking for personable Spice Merchants (Retail Sales Associates) for our Milwaukee Public Market location who know about and enjoy food & cooking, and have the ability to share this knowledge with our customers. The ideal candidate will have retail experience and strong customer service skills. Current opening is 8-20 hours/week, with open availability for 2-4 shifts/week including weekends and Monday-Friday between the hours of 10am-8pm, but must have availability long-term during morning and afternoon shifts to be considered.

• Drive personal and store sales performance by actively engaging customers, identifying their needs, and using strong product knowledge to recommend the best spices, blends, and gifting solutions.
• Use effective selling techniques such as suggestive selling, cross-selling, storytelling, and sampling to increase order size and deliver an exceptional customer experience.
• Provide warm, attentive customer service that builds trust, encourages repeat visits, and supports overall store sales goals.
• Welcome customers promptly and guide them through their shopping experience with energy, curiosity, and a focus on both customer service and sales outcomes.
• Build genuine rapport through conversation and thoughtful questions to understand customers’ preferences, cooking habits, and flavor interests.
• Efficiently complete transactions through the POS and Web Pickup systems, ensuring accuracy and a smooth checkout experience.
• Collaborate with team members to maintain an organized, visually appealing sales floor that supports conversion and inspires customers.
• Support product presentation by restocking, maintaining merchandising standards, and assisting with back-stock organization as directed by management.
• Contribute to a positive, productive team environment by communicating effectively, staying informed with policies and procedures, product knowledge, and actively participating in achieving daily and weekly sales targets.

• Passion for food and flavor is a must!
• Available for 2-4 shifts/week. Must have availability M-F morning and afternoon shifts to be considered as well as weekends.
• Friendly, outgoing demeanor with a strong commitment to customer service - You genuinely like to connect with people!
• Ability to express oneself clearly and persuasively when connecting with customers and making sales
• Professional and positive mentality with the ability to problem solve
• Minimum 1 year retail experience and/or relatable experience preferred
• Must be able to lift up to 25 pounds, walk and stand for extended periods of time

• You can make a huge impact as a key member of an emerging brand that’s disrupting how consumers gain access to the freshest spices
• You will work with a group of passionate team members that are driven to help home cooks and professional chefs alike create delicious food with the highest quality ingredients
• You’ll join a company that is passionate about its people and their development, with opportunities for trainings and advancement
• Employee benefits for part‑time employees include paid time off, yearly bonuses, spice education and free spices monthly (Program and eligibility rules apply)

Reports to: General Manager

Classification: Hourly, Non‑Exempt (Employees must adhere to the assigned work schedule and be at the assigned station in the store at the start of their shift)