Airport Retail Zone Manager: Lead & Elevate Customer Experience

Retail Supervisor (Zone Manager) – Retail Leadership Role (MKE Airport)

Looking to grow your leadership career in a fast-paced, customer-focused environment? Join our team at Milwaukee Mitchell International Airport (MKE) as a Zone Manager and help deliver first-class service to travelers from around the world.

In this role, you’ll lead by example—supporting your team, driving sales, and ensuring smooth daily operations across your assigned area. This is a hands-on leadership position where no two days look the same.

Lead the Experience

• Set the standard for exceptional customer service and step in to resolve concerns when needed
• Model service behaviors and create a positive, welcoming environment
• Support register operations, cash handling, and loss prevention processes

Run the Operation

• Oversee opening and closing procedures to ensure a strong start and finish to each shift
• Maintain merchandising standards and ensure the sales floor and stockroom are organized
• Support receiving, replenishment, and inventory processes
• Troubleshoot basic register or system issues and escalate when needed
• Maintain a safe and clean work environment

Drive the Business

• Support sales goals through strong execution of promotions and daily priorities
• Identify opportunities to improve performance and enhance the customer experience
• Communicate clearly with the team to keep everyone aligned and focused

Lead the Team

• Serve as Manager on Duty during assigned shifts
• Coach, train, and support associates in their daily responsibilities
• Partner with leadership to address performance and support development
• Build positive working relationships across the airport community

• Previous leadership experience in retail, food service, or a similar environment preferred
• Strong communication and problem-solving skills
• Ability to lead in a fast-paced, ever-changing environment
• Hands-on approach with a focus on both people and operations
• Flexible availability, including weekends and holidays

• Work in a secure, dynamic airport environment
• Meet travelers from across the country and beyond
• Opportunities for growth and development within the company

If you’re ready to step into a leadership role where you can make an impact every day, we’d love to connect with you.

Leader: Inspires teammates to follow them

Dedicated: Devoted to a task or purpose with loyalty or integrity

Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business

Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.