Case Manager

About the Company

Dynamic Workforce Solutions (DWFS) contracts with state and local entities to provide workforce development and training solutions that result in talented, well‑trained people positioned for tomorrow's jobs. Our innovative approach to delivering services, passion for the work we do, and commitment to ongoing quality have defined over three decades of exceptional results.

Career Navigator

• Classification:
  Non‑Exempt
• Location:
  
  Milwaukee, WI
• Type:
  Full time
• Wage: $18.00 to $19.00 per hour
• Experience:
  
  Extreme Customer Service

Do you want to make a lasting difference in the lives of your customers? As a case manager with DWFS, you will work with job/career seekers to ensure they have the skills and resources to find and maintain self‑sustaining employment, help employers locate the talent they need to thrive, and achieve success by meeting goals and putting customers to work.

The career navigator provides integrated workforce planning services to career center customers. Aids customers in developing, evaluating, and implementing plans to find employment and/or improve employment skills. Responsibilities include developing and maintaining contact with customers and service providers, engaging customers in self‑assessment, and facilitating employment opportunities.

• Interview customers to assess ongoing service needs, obtain occupational information, and explore employment and training opportunities.
• Coaching customers to present themselves effectively and obtain optimal employment placement.
• Provide career advisement, including developing individual employment/placement plans, referrals, and job placement or advancement services.
• Conduct visits to customers' homes, training providers, and employment sites.
• Develop and implement service plans, ensuring they are maintained and updated.
• Coordinate service provider activities.
• Implement prescribed program procedures and accurate case management.
• Provide ongoing case management and serve as liaison between customers and service providers; manage a comprehensive caseload of job seekers.
• Provide employment services on an ongoing basis.
• Assist participants in retaining employment.
• Accurately document customer interactions with well‑written case notes; prepare reports as requested.
• Address unique needs and barriers of customers, creating an inclusive environment and ensuring equitable access.
• Utilize Extreme Customer Service behaviors in all interactions with internal and external customers.

This job description is not intended to be all inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate and may alter work schedules including overtime.

Physical requirements include carrying/lifting up to 5 pounds frequently, up to 10 pounds regularly, and up to 25 pounds occasionally. Visual acuity, speech and hearing, hand and eye coordination, and manual dexterity are required for driving and use of computer equipment. Working conditions are primarily in an office environment with occasional travel.

• Customer/client focus
• Learning orientation
• Communication proficiency
• Teamwork orientation
• Technical capacity

• Basic computer literacy, including internet and Microsoft Office products
• Keyboarding skills mandatory
• Ability to work in a team environment
• Excellent interpersonal and customer‑service orientation
• Strong oral and written communication skills
• Bilingual candidates preferred

• Must have a valid driver's license and adequate vehicle insurance coverage.

Dynamic Workforce Solutions is an equal opportunity employer/program and auxiliary aids and services are available upon request to individuals with disabilities.

$18.00 - $19.00 per hour

Milwaukee, WI

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