Associate Portfolio Executive s

Overview

Join us as an Associate Portfolio Executive and begin learning and building your customer portfolio as part of an accelerated training track, ensuring service delivery aligns with customer commitments. As a brand ambassador, you ll drive positive customer experiences while expanding your business portfolio. Upon completion of the training track, you will move into a Portfolio Executive role. The Associate Portfolio Executive position stands out as a premier opportunity, offering abundant resources and development support.

For those committed to putting in the work, there s no better role for a long and successful career in this industry.

Our Associate Portfolio Executives don t spend their time prospecting; they focus on converting warm leads and developing relationships. This unique approach allows you to focus solely on relationship development and business expansion, setting us apart from competitors who spend more time finding leads than nurturing customer relationships.

What makes this role unique?

Our unparalleled support system allows you to effectively manage your portfolio with confidence. We provide robust technology that amplifies your capabilities and bandwidth, enabling management of large portfolios efficiently. Additionally, our emphasis on autonomy allows you the freedom to run your business with our extensive network and scalability.

We prioritize your growth.

Our strong onboarding program and commitment to personal development within the organization ensure you have the tools for success. The collaborative culture and managerial focus on your development propel your career forward.

Everyday life in this role is dynamic.

You have the opportunity to win daily with our established customer base. Moreover, we promote a supportive environment, ensuring a work-life balance where teams support each other, allowing everyone to enjoy PTO.

If you re driven, money-motivated, and passionate about relationship-building and problem-solving, apply now to be part of our team!

• Customer
  
  Experience:
  
  Drive the conversion of sales leads into active customers by establishing strong contacts, fostering relationships, and comprehensively understanding customer needs to achieve the highest possible conversion rate
• Customer
  
  Experience:
  
  Proactively engage with customers, carrier, suppliers, and internal stakeholders, ensuring the attainment of customer needs and growth targets
• Customer
  
  Experience:
  
  Respond promptly to customer inquiries and exceptions while managing conflict diplomatically
• Customer
  
  Experience:
  
  Identify automation opportunities to streamline processes, enhance operational efficiency, and ensure high-quality execution by promptly identifying and resolving operational issues
• Customer
  
  Experience:
  
  Reconnect with dormant customers, fostering relationships and stimulating demand
• Customer
  
  Experience:
  
  Execute pricing strategy through applying effective negotiation skills, market acumen, and knowledge of customer buying habits
• Customer
  
  Experience:
  
  Maintain a sense of urgency in addressing both your teammates  customers and your own developing portfolio of customers

• Service Delivery & Business Development:
  Generate additional business within teammates  portfolios, exceeding monthly volume and revenue targets while expanding portfolio size
• Service Delivery & Business Development:
  Drive demand by engaging customers, fostering relationships, and capitalizing on business prospects
• Service Delivery & Business Development:
  Identify growth potential within accounts, transitioning transactional engagements into committed partnerships
• Service Delivery & Business Development:
  Stay updated on customer, industry, and market changes to pinpoint growth opportunities
• Service Delivery & Business Development:
  Execute various customer-facing operational tasks like quoting, load building, shipment activation, and handling order-level service escalations

• Process Efficiency:
  Adopt and apply new tools, technology, and processes to improve overall workflow
• Process Efficiency:
  Utilize data and reporting to identify service improvement opportunities and expand wallet share
• Process Efficiency:
  Partner with internal resources to ensure account processes and SOPs are complete and adhered to
• Process Efficiency:
  Maintain a minimum portfolio size of existing customers by volume and revenue
• Process Efficiency:
  Participate in daily or weekly team stand-ups to foster communication and alignment
• Process Efficiency:
  Use technology to manage order statuses and initiates corrective measures during exceptions
• Process Efficiency:
  Leverage Navisphere 2.0, with demonstrated ability to create customer and supplier logins and support adoption
• Process Efficiency:
  Assist in the development of any SOPs required to manage customers  business effectively

• High School Diploma or GED
• Minimum 6 months Customer Engagement Experience internal or external
• Ability to travel up to 10%

• Bachelor s Degree from an accredited college or…