Customer Service Representative

Position Description

This position is responsible for sales activities from lead generation through the project management process. Develop and implement agreed upon Sales and Marketing Plan which will meet both personal and business goals of expanding customer base in the marketing area. Work with the center's management and support teams for the achievement of customer satisfaction and revenue generation.

Core Responsibilities

• Serve as first point of contact for walk-in, email, E-commerce and telephone customers.
• Understand the sales process enough to consult with customers to determine project needs and solutions.
• Follow up on new leads and referrals resulting from telephone, marketing and email activity.
• Delegate customers that require site surveys to either Outside Sales person or installer
• Prepare estimates and establish/maintain estimate follow-up procedures.
• Enter work orders and manage project from the beginning to completion
• Contact customers within 3-5 days or order pick-up/delivery to confirm customer satisfaction.
• Identify and resolve customer satisfaction issues.
• Communicate with customers on order status and changes the production schedule.
• Develop annual sales plan with Franchisee or Center Manager, detailing activities to follow during the fiscal year.
• Demonstrate the ability to carry on a business conversation with customers and decision makers.
• Consultatively sell and make recommendations to prospects and clients using various products and Brand Standards.
• Identify sales prospects and contact these using a "drill down" and "share of wallet" concept.
• Develop and maintain a database of qualified leads through referrals, telephone canvassing, direct mail and email.
• Develop a complete understanding of pricing and proposal models.
• Maintain an attractive retail environment (clean, organized and functional).
• Support center Franchisee or center manager as needed with reports, close-out, invoices, and daily, weekly and monthly paperwork.
• Assist in the implementation of company marketing plans as needed.
• Adhere to all company policies, procedures and business ethics codes.
• Assist in collection of account receivables.
• Daily account reconciliation

Compensation

• Hourly pay plus monthly production bonus
• Simple IRA
• Health Insurance

Seniority level
:
Entry level

Employment type
:
Full-time

Job function
:
Customer Service

Industries
:
Consumer Services