Inside Sales Representative

IDN-H. Hoffman

Full-Time On‑site Weekdays 8:00am to 5:00pm

IDN H. Hoffman is a leading distributor of commercial door hardware, doors & frames, locksmithing tools, access control systems, video surveillance equipment, and related security products is seeking a full-time employee for an Inside Sales Representative position.

Based in Milwaukee, WI the individual in this position will be responsible for driving branch sales, cultivating lasting customer relationships, and supporting branch operations. The successful Inside Sales Representative will accelerate sales growth and strengthen customer loyalty through exceptional customer service, proactive account development, and customer retention while maintaining operational excellence. This role plays a key part in delivering the trusted, relationship-driven support our customers rely on throughout Milwaukee, WI and the surrounding region.

The successful candidate will report directly to the Branch Manager. The individual will work closely with the local Outside Sales Representative and all department teams across the company.

• Must have strong sales and customer service experience, with a proven track record of driving revenue growth and customer loyalty through personalized service and a solutions-oriented approach.
• Must possess the ability to prioritize high-impact tasks in a fast-paced environment
• Thrive in a lean, entrepreneurial organization by taking a hands‑on approach to both sales, service and operational responsibilities while collaborating with a local and enterprise-wide team.
• Must possess exceptional relationship management skills, with a proven ability to identify customer needs, develop personalized solutions, and create an outstanding end-to-end customer experience that fosters long-term loyalty and business growth.
• Be able to work effectively in both an office and warehouse environment. Be comfortable transitioning between customer‑facing sales responsibilities and hands‑on operational tasks, including receiving, stocking, picking, packing, and shipping products. The ability to regularly lift and move up to 50+ pounds and operate material handling equipment as trained
• Proficient in a wide range of modern enterprise technologies, with a strong aptitude for quick technical adoption
• 2+ years of Customer Service experience (distribution industry preferred) with strong verbal and interpersonal communication skills
• Door Hardware, Locksmith or Access Control experience preferred
• Distribution/wholesale knowledge a plus

• Driving sales growth and customer retention through personalized account management in collaborations with branch management
• Cultivating long-term client loyalty by consistently delivering a high-level customer service experience
• Champion customer engagement through all day-to-day sales procedures to include assisting customers by phone, email and in person (counter sales), order processing/returns, pricing/availability requests, quote/bid generation, non-stock quotes, technical/vendor support, lead generation and more
• Create a proficient partnership with the Outside Sales Representative to pursue selling opportunities
• Develop, maintain and leverage relationships with our manufacturer/vendor representatives within the territory
• Ensure accurate warehouse and fulfillment operations to include all shipping, receiving, stocking and picking/packing orders
• This individual should excel in a team-oriented work environment – working with the branch staff to ensure that customer expectations are exceeded and providing contributions that support customer retention goals and company/branch growth objectives.

All qualified applicants who apply for IDN Global, Inc. will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. IDN Global, Inc. is an Equal Employment Opportunity Employer.