Leader, Event Marketing - North America

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycleservicesand an industry-leading field organization, we elevate customer performance, turn goals into real-worldresultsand help move society forward.

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package including 401K, medical, dental and vision care
• On-the-job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

We are seeking a dynamic, commercially minded Customer Experience Manager to deliver a world-class experience for Johnson Controls customers, prospects, and partners visiting our Glendale campus and the greater Milwaukee area from around the globe.

This role is focused on engaging executive decision-makers, influencers, and ecosystem partners by showcasing how Johnson Controls is helping to decarbonize society, enable the future AI-driven economy, and create mission-critical environments where performance, resilience, and sustainability matter most. Through these engagements, visitors will gain insight into how our solutions can help them achieve their strategic business objectives.

Experiences will primarily be hosted at the Johnson Controls Innovation Center and Warren Johnson Engineering Lab and may extend to customer sites throughout the Milwaukee area, including venues such as Fiserv Forum and American Family Field, where guests can see Johnson Controls solutions operating in real-world environments and hear directly from customers.

The Customer Experience Manager will oversee the planning, coordination, execution, and measurement of customer and partner engagement programs. This includes managing customer visits, executive briefings, tours, events, systems, processes, and operational infrastructure while ensuring alignment with business priorities and commercial objectives.

The customer and partner engagements supported by this role are expected to influence approximately $1 billion in annual revenue opportunities.

• Lead the planning, coordination, and execution of world-class customer and prospect visits from initial qualification through post-event follow-up.
• Partner with Sales Leadership, Account Managers, and subject matter experts to define visit objectives and desired business outcomes.
• Ensure customer engagements align with customer priorities, executive sales strategies, and Johnson Controls growth objectives.
• Coordinate all aspects of executive briefings, including agendas, logistics, presentations, demonstrations, and customer experiences.
• Collaborate closely with Marketing, Sales, Product, Solutions, and Creative teams to develop compelling executive-level content and messaging.
• Participate directly in customer briefings and act as a key ambassador for the Johnson Controls brand.

• Develop and maintain visibility into the business impact of the customer briefing program.
• Track and report performance metrics, including:
  Revenue influence Pipeline impact Customer retention and relationship growth Portfolio expansion opportunities Sales cycle acceleration
• Lead initiatives that improve data integrity, reporting capabilities, process automation, and measurement effectiveness.
• Support the ongoing development and standardization of global customer visit programs across North America, EMEA, and APAC.
• Drive awareness and adoption of customer experience programs among commercial leadership and business stakeholders.

• Partner with Sales and Marketing teams to align customer engagement activities with strategic account priorities and business goals.
• Support planning and execution of customer-facing events, trade shows, executive forums, and industry symposiums as needed.
• Collaborate with Human Resources and internal stakeholders to coordinate employee tours, onboarding experiences, and other campus engagement activities throughout the year.
• Foster…