Millwork Quote Specialist

Deliver exceptional customer service by ensuring accurate, timely quotes and the efficient handling of special order requests to meet customer needs.

We’re looking for a detail oriented, customer-focused professional to support our sales and customer service team. In this role, you’ll help process orders and quotes, respond to customer inquiries, and ensure a smooth experience from request to resolution. This is a great opportunity for someone who enjoys working collaboratively, staying organized, and making a direct impact on customer satisfaction.

• Process complex special orders to meet unique customer needs and deadlines.
• Efficiently process quotes in the order they are received, ensuring customer satisfaction is maintained.
• Manage and process more complex or detailed quotes, ensuring accuracy and meeting specific customer requirements.
• Assist other teams with processing quotes that are assigned to them.
• Provide guidance and assistance to ensure smooth workflow and maintain accuracy in processing quotes and orders.
• Support organizational goals and objectives, contributing to the overall success of the team.
• Maintain excellent working relationships with co-workers, customers, and managers.
• Comply with Western Building Products standard procedures, work and safety rules, policies, and values.

At Western Building Products, we are more than a business; we are a team of employee-owners, focused on making a difference in the lives of those we work alongside with and those we serve. Since 1983, we’ve built a culture of respect, reliability, and shared success. We are one of the nation’s largest distributors of millwork products, and every person here has a stake in how we perform, because we’re a 100% employee-owned company (ESOP).

That means when the company wins, you win. It is not just a paycheck; it is a long-term investment in your future.

• Western Building Products provides a competitive pay and benefits package, including health, dental, accrued paid time-off, and company funded retirement through our Employee Stock Ownership Plan (ESOP).

• Working knowledge of millwork products, materials and applications.
• Strong customer service mindset and a commitment to creating a positive customer experience.
• Proficiency with Microsoft Office and comfort learning internal systems and software.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to resolve issues effectively and professionally.
• Effective time management and organizational skills, with the ability to handle multiple priorities.
• Problem-solving skills and the ability to interpret information and respond to customer needs.
• Ability to work well under pressure while maintaining accuracy and attention to detail.

Minimum of 2 years of millwork-related experience or demonstrated working knowledge of millwork products and applications