Public Safety Officer - first shift

Public Safety Officer - first shift, full-time

Join to apply for the Public Safety Officer - first shift, full-time role at Children’s Wisconsin.

Responsible for providing support to Public Safety operations at CW facilities. Duties may include, but not limited to, patrol assigned areas of facilities and grounds and respond to emergent situations and calls for service. Perform inspection tours and investigate incidents, as well as general office or record keeping tasks. Verbally de-escalate and if needed, physically restrain patients or disruptive individuals. Perform Weapon Screening services to prevent weapons and other prohibited property from entering Children's property.

Secure property/evidence as needed/directed. Liaison with MRMC Campus Public Safety/Security departments and local, state and federal law enforcement.

• Patrols (by foot and vehicle) assigned areas of facilities and grounds according to established schedule and investigate unusual occurrences. Performs parking enforcement related duties, to include, but not limited to, operating parking equipment, greeting, welcoming and directing customers.
• Investigates and writes incident reports on a wide variety of security-related incidents including but not limited to; crimes committed on the property, injuries sustained on the property, actual or potential loss of hospital, employee, patient, or visitor property through fire, theft, damage, or vandalism. Obtains and processes evidence related to the incident and interviews victims, witnesses, and suspects.
• Assists Public Safety Dispatchers working in Communication Center as needed, and dispatches appropriate personnel to perform security assignments. Answers hospital emergency line (88) and directs personnel appropriately. Monitors various cameras and alarm systems. Answers intercom and elevator calls for assistance promptly and professionally. Performs parking enforcement related duties to include, but not limited to operating parking equipment, greeting, welcoming and directing customers.
• Responds to emergency situations of various types. Responses may include activities such as crowd control, disturbance resolution, verbal and physical intervention, firefighting duties, combative and/or disruptive patients, and other activities of a similar nature, including subsequent appearances in court, hearings, or chambers, as requested.
• Performs Weapon Screening services at designated locations to prevent weapons and other prohibited property from entering Children's facilities. Secures property/evidence as needed and/or directed. Liaison with MRMC Campus Public Safety/Security departments and local law enforcement. Performs security inspection tours and notifies appropriate personnel of problems, as necessary.
• Questions or detains suspicious individuals or criminal violators on CW leased and/or owned properties. Restrains disorderly, combative, or injurious individuals according to established training standards as necessary to prevent imminent harm to self or others.
• Badges and screens visitors per the visitation policy. Determines the guest’s destination and/or transportation needs. Provides precise way finding. Directs and/or escorts employees, visitors, clients, and patients to all areas of hospital, clinic, grounds, facilities, etc. Performs traffic control functions as needed. Provides basic hospital information services, including being assigned to a Welcome Center.
• Maintains current knowledge of CW policy and procedures and department Standards of Work (SOW) through regular and timely independent review of internal communication including emails, Newsbreak and attendance at relevant meetings.

• High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) required
• Post high school coursework in criminal justice or related field preferred

• 1+ years previous customer service experience required
• 1+ years experience as a uniformed security officer in healthcare security, public safety, corporate security, law enforcement, and/or military service preferred
• 1+ years experience performing weapon…