Senior Technician Service Security

Join to apply for the Senior Technician Service Security role at VTI Security - A Paladin Technologies Company
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JOB REQUIREMENTS:

Collaborate with the Client Services Team to schedule and dispatch to customer sites for break/fix requests, preventive maintenance, and small move/add/change (MAC) work.

Responsibilities:

• Dedicated to documentation & reporting of findings & solutions for each service job performed.
• Strong communication skills & discipline, internally and externally, necessary to provide an excellent customer experience.
• Review service ticket requirements and plan how to perform them.
• Coordinate equipment & company vehicle resources as required to effectively manage service tickets.
• Review, modify, and red‑line job documentation for assigned tickets when applicable.
• Perform service work in a professional manner and in accordance with company established best practices.
• Maintain a professional appearance and attitude; keep a clean and orderly job site.
• Adhere to all applicable safety rules and regulations.
• Review material options and verify count accuracy.
• Facilitate the delivery of staged materials to the job site.
• Communicate & coordinate with the Client Services Team regarding schedule, open items, and job status.
• Communicate with the Client Services Team on needed job components and materials.
• Commissioning of trade‑specific systems including device & cable testing, system functionality testing, system settings/configurations, firmware updates, user acceptance testing, and system documentation.
• Occasional light travel may be required.
• Position requires on‑call shift work.
• Work at required heights utilizing ladders, scaffolding, lifts, or other.
• Work in confined spaces as necessary.

Qualifications:

• Minimum 5–6 years of work experience as a Service Technician with a security integrator with manufacturer certifications.
• Industry experience working with access control, intrusion and CCTV (Genetec, Software House, Avigilon, Milestone).
• Must carry a current Lenel OnGuard certification.
• Valid US driver's license with an acceptable record.
• Ability to pass pre‑employment screening.
• Preferred:
  Video surveillance experience with Avigilon, Hanwha, Exacq, Honeywell, Bosch, Axis;
  Access control knowledge of Lenel
  
  S2, AMAG, Honeywell.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to H or call  to speak with Human Resources and let us know the nature of your request.

APPLICATION INSTRUCTIONS:
Apply online at (Use the "Apply for this Job" box below)..