Workforce Connection Center Specialist

Workforce Connection Center Specialist

Goodwill Industries of southeastern Wisconsin, Inc.

The Workforce Connection Center Specialist provides customer service to Center job seekers and employers. The role conducts initial intake/orientation with job seekers, assists with career portal navigation, registration, online employment applications and the development of job leads. Additionally provides one‑on‑one and group instruction, evaluation, job search assistance, courtesy phone calls, employer onsite recruitment support and community outreach activities, while providing coverage across centers.

Implements strategies to achieve organizational goals and sustains policies, procedures and programs. Typically works on projects and tasks that span 3–12 months.

• Project and Change Management:
  Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments. Periodically serves as a team member or subject‑matter expert on formal or departmental projects. Effectively engages in change affecting her/him, communicating appropriately with supervisor. Follows through on learning, skill building, and practice necessary to adapt to change.
• Problem Solving:
  General supervision, regular review of work by manager or senior coworker. May be paired with senior team member for development purposes. Uses skills to solve problems of routine complexity; able to identify root cause, interpret data, and resolve issues.
• Technical
  
  Skills:
  
  Fundamental knowledge of professional principles and skills. Works in compliance with established procedures.
• Community Engagement:
  Serves as an ambassador for Goodwill in the wider community. Participates in volunteer opportunities as schedules and interest permit.
• Communicate to customers, volunteers, coworkers, and supervisors in a professional manner. Greet clients and be mindful of all clients by actively seeking where you may be of assistance, referring items that require further information to supervisors.
• Recruit clients to the Center and assist in community outreach and resource sharing. Draw on a variety of resources to achieve results.
• Facilitate group and one‑on‑one instruction using Goodwill’s agency‑wide curriculum and other computer, resume and interviewing curriculum and tools. Assist in the development of curriculum and or resources that respond to the specific needs of clients or employers seeking WCC services.
• Instruct clients in steps and procedures to access computer terminals, and to use various software applications, including the Internet.
• Instruct clients on signing up/signing in to the Bullhorn System and make appropriate entries into the system.
• Review individual progress with client and schedule one‑on‑one coaching as needed. Conduct mock‑interviews in preparation for hiring events as needed.
• Assist in recruiting and maintaining successful relationships with local employers in order to achieve on‑site recruitment goals and objectives.
• Protect confidentiality of all clients in program.
• Maintain a safe and orderly work environment.
• Responsible for completing other duties/responsibilities as assigned.

• Two years of college education or experience equivalency, and a minimum of 1 year experience.
• Valid driver’s license and proof of insurance required. Must have reliable transportation.
• Experience preferred in a related field such as human resources, business management, training or counseling.

• Customer Focus:
  Independently anticipate and meet customer needs, while searching for ways to improve customer service. Internalize customer feedback, and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.
• Values Differences:
  Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles. Behave with sensitivity towards differences in cultural norms, expectations, and ways of communicating. Challenge stereotyping or offensive comments.
• Communicates Effectively:
  Shares information and updates with others, while ensuring a…