Intake Specialist 2nd Shift - Brown Deer

The Intake Specialist serves as a patient advocate and facilitates the process that allows for access to life changing care for members of the community. The Intake Specialist is a professional who serves as the first point of contact at the facility for all patients and families seeking services. Intake Specialists work within a collaborative team including physicians, providers, other intake specialists and many other members of a multidisciplinary team.

The Intake Specialist gains career experience to develop and progress with a nationally recognized behavioral health leader.

Recent college graduates who want to pursue a career in mental health are strongly encouraged to apply!

• Welcome patients and caregivers, ensuring a positive and seamless admission process.
• Collect, verify, and input medical, insurance, and demographic information with accuracy.
• Explain and complete admission paperwork, obtaining required signatures (e.g., patient rights, consent forms).
• Register patients and manage documents using the Cerner system.
• Conduct safety checks and assist with belongings searches as needed.
• Manage patient interactions in crisis situations, maintaining a calm and welcoming environment.
• Facilitate unscheduled admissions, including screenings and scheduling in collaboration with Patient Access.
• Communicate with multidisciplinary teams to address clinical criteria, documentation, and treatment issues.
• Ensure compliance with HIPAA, EMTALA, and other regulatory requirements.
• Explain insurance coverage to patients and handle related inquiries.
• Provide clear documentation and communicate cases requiring special attention.
• Participate in on‑call, weekend, and holiday coverage as scheduled.

• Professional demeanor and adherence to hospital policies.
• Knowledge of Joint Commission standards and willingness to participate in training.
• Commitment to the mission of Rogers Behavioral Health and patient care excellence.

• High school diploma or equivalent required. Bachelor’s degree preferred.
• Mental Health experience preferred.
• Computer skills required, including word processing.
• Previous experience in insurance, billing preferred.
• Oconomowoc Only:
  Valid driver’s license preferred and must be granted insurable status by the Rogers insurance policy.

2nd Shift: 3:00 PM - 11:30 PM

The System also includes Rogers Behavioral Health Foundation, which supports patient care, programs, and research; and Rogers InHealth, an initiative that works to eliminate the stigma of mental health challenges.

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EOE/MFDV

With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:

• Health, dental, and vision insurance coverage for you and your family
• 401(k) retirement plan
• Employee share program
• Life/disability insurance
• Flex spending accounts
• Tuition reimbursement
• Health and wellness program
• Employee assistance program (EAP)

Through United Healthcare, UMR and Health

SCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage ()