Case Manager - Milwaukee, WI

Overview

The Wisconsin Food Share Employment and Training (FSET) program is hiring a Case Manager. You ll play a pivotal role in providing one-on-one guidance, building individualized plans, and connecting individuals to valuable resources to promote self-sufficiency. If you re passionate about empowering others and thrive in a collaborative environment, this is your chance to make a meaningful impact in the Milwaukee community while growing your career with Maximus!

Date Friday, January 23, 2026

City Milwaukee

State WI

Country United States

Working time Full-time

The Wisconsin Food Share Employment and Training (FSET) program is hiring a Case Manager. You ll play a pivotal role in providing one-on-one guidance, building individualized plans, and connecting individuals to valuable resources to promote self-sufficiency. If you re passionate about empowering others and thrive in a collaborative environment, this is your chance to make a meaningful impact in the Milwaukee community while growing your career with Maximus!

Passing an assessment is a prerequisite for this position.

Why Maximus?

• 💰 Competitive Compensation - Quarterly bonuses based on performance included!
• 🛡️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter s, and Pet insurance.
• 🌟 Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• 🏝️ Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage.
• 🌱 Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• 🏆 Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• 📚 Tuition Reimbursement - Invest in your ongoing education and development.
• 🎁 Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• 🌟 Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• 📚 Professional Development Opportunities - Participate in training programs, workshops, and conferences.

• Cultivate and nurture professional relationships with customers, continuously monitoring their engagement and progress within the program.
• Regularly collaborate with customers to set and accomplish program goals, ensuring ongoing eligibility and program service maintenance.
• Demonstrate extensive program knowledge, guiding customers through various stages of the application process, from enrollment to benefit and service allocation.
• Assist customers in accessing essential services aligned with program objectives, including educational or vocational training, medical care, childcare, transportation, mental health resources, legal assistance, and other pertinent needs.
• Conduct follow-ups with customers to address needs, resolve concerns, and ensure their requirements are met satisfactorily.
• Collaborate with team members to provide expertise and support in resolving participant issues effectively.
• Maintain accurate and timely case documentation for all customer interactions, ensuring comprehensive records of activities.
• Share updates regarding outreach and engagement initiatives with project staff, facilitating effective communication.
• Identify and communicate barriers hindering customer engagement with the Provider, informing project staff promptly.
• Perform additional duties as directed by leadership to support program objectives.

• High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.
• Previous experience in case management working with diverse population, preferred.
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook, preferred.
• Bilingual in English/Spanish preferred
• Customer service background preferred

Maximus is an equal opportunity employer. We evaluate…