Case Manager - Intensive Housing

Wisconsin Community Services is an Equal Opportunity Employer (M/F/Disability/Vet).

Job Code: 2026-BHS-042

Location: Milwaukee County, WI

Department: Community-Based Mental Health Programs (CBMHP)

Status: Full Time

Schedule: Full Time | Approximately 40 Hours Per Week

Work Setting: Hybrid office and community-based work, with frequent local travel

Pay Range: $38,341 - $57,211

Make a Difference. Build Stability. Change Lives.

Are you passionate about helping people overcome barriers, achieve housing stability, and build a stronger future?

We are seeking a compassionate, resourceful, and motivated Case Manager
- Intensive Housing to support individuals and households experiencing unsheltered homelessness and other forms of homelessness that meet Category 1 eligibility criteria. In this rewarding role, you will help people secure housing, maintain successful tenancies, connect with essential resources, and move toward greater independence.

As a Case Manager, you will build trusting relationships, advocate for the people you serve, collaborate with landlords and community partners, and provide individualized support when it matters most. From helping someone find an apartment to preventing an eviction or navigating a crisis, your work will have a direct impact on housing stability and quality of life.

• Help individuals and households maintain safe, stable housing and develop the skills and resources needed for long-term tenancy.
• Assist people in locating available apartments in the private rental market when housing has not yet been secured.
• Provide intensive support during the initial months of tenancy and whenever additional assistance is needed.
• Work with landlords and property management teams to address concerns, resolve conflicts, and prevent evictions.
• Help individuals complete lease renewals, housing recertifications, income verifications, and other required documentation.

• Assess individual needs related to mental health, substance use, physical health, personal care, housing maintenance, and other areas affecting housing stability.
• Develop and update an Individualized Service Plan with each person served every six months.
• Complete at least four community-based contacts per person served each month, including a minimum of two home visits.
• Apply recovery-oriented, person-centered, and harm reduction approaches to support individual goals and promote independence.
• Recognize when additional services or higher levels of care may be needed and coordinate appropriate referrals.

• Link individuals to community resources, including mental health services, substance use treatment, energy assistance, eviction prevention, moving assistance, employment support, job training, and volunteer opportunities.
• Participate in Housing Services navigation work groups to share resources, troubleshoot challenges, and coordinate support.
• Encourage participation in resident advisory groups, community committees, and advocacy opportunities related to housing, mental health, disability rights, substance use services, and social justice.

• Maintain consistent communication with landlords, property managers, service providers, and community partners.
• Fulfill designated housing-related proxy responsibilities when authorized and required, including participation in initial eligibility interviews and annual recertifications.
• Maintain accurate, timely, and thorough case notes, service plans, electronic health records, and other required documentation.
• Follow agency policies, professional standards, funding requirements, and applicable confidentiality expectations.

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