Quality Assurance & Quality Improvement Support Specialist

Wisconsin Community Services is an Equal Opportunity Employer (M/F/Disability/Vet).

Job Code: 2026-SPECIALI-062

Location:

Milwaukee

Department:
Residential Treatment Center

FT/PT Status:
Full Time

Quality Assurance & Quality Improvement Support Specialist

Wisconsin Community Services (WCS)

Specialized Services Program – Bakari Center

This position assists and supports the QA/QI Supervisor to plan, design, monitor, and implement systemic practices and continuous improvement activities that enhance the effectiveness of program operations. The overall purpose is to create accountability with a focus on monitoring compliance and quality assurance and enhance program outcomes through evidenced-based practices and evaluation

The Center is licensed under DCF 52 to provide a Type II residential treatment facility for 24 youth (ages 12-17). Residents include adjudicated youth under Department supervision including youth in the Milwaukee County Accountability Program;
Multi-system youth (Delinquency and CHIPS) in transition;
Wraparound Milwaukee youth;
Youth who are receiving Aftercare upon release from a juvenile correctional facility; and, Other youth as approved by CYFS

Assist QA/QI Supervisor to ensure quality assurance, continuous improvement, and compliance with contract, regulatory, treatment model, and agency requirements.

Daily monitoring of Medication Administration Records.

Dispense medications to youth as scheduled in accordance with Bakari Center policies and procedures including accurate documentation.

Ensure that the center’s food service meets the requirements of DCF 52.

Conduct electronic and/or paper file audits on staff andyouth records.

Conduct facility audits to ensure compliance with DCF 52.

Develop, implement, and monitor an ordering system for Bakari Center supplies.

Develop and support the implementation of the daily activity schedule.

Develop template/model for program plans, goals, and policies and procedures in conjunction with Program Manager.

Support main office operations, including answering phones,monitoring deliveries and paperwork.

Conduct surveys for the program with youth and families.

Develop training plans for new staff and assist in facilitating training.

Monitor fidelity to treatment models and evidence-based practices.

Ensure that services reflect the objectives of the treatment model and include significant attention to youth engagement, positive reinforcement, and use of evidence-based best practices for a high-risk,vulnerable youth population.

Assist implementation of outcome measurements and evaluation by obtaining information and feedback from both internal (clients and staff) and external (funding sources and other community agencies) customers.

Keep appropriate documentation for all funding sources.

Uphold and promote a positive and supportive culture foryouth and staff.

Maintain client confidentiality within all written andverbal communications

Adhere to state licensing requirements.

Adhere to WCS Policies and Procedures.

Other duties as assigned.

PM21

Minimal

Qualifications:

• Minimum of a high school diploma or equivalent and bachelor’s degree preferred.
• One year minimum of social service program experience.
• Experience monitoring client services, program compliance, and quality assurance.
• Ability to display cultural competence by responding respectfully and effectively to people of all cultures, languages, classes, races, ethnic backgrounds, religions and other diversity factors in a manner that recognizes, affirms and values the worth of clients.
• Knowledge and skills to work with population age 12-17.
• Valid driver’s license, automobile, and insurance…