Family Recovery Supervisor

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Exempt Milwaukee, WI, US

At Wellpoint Care Network, our mission is to facilitate equity, learning, healing, and wellness by restoring the connections that help children and families thrive.

Every person deserves the opportunity to reach their fullest potential. It’s part of human nature, and the promise of our country, that everyone be given a fair chance to be and do their best. Yet, many in our community live with unresolved childhood and generational trauma.

That’s where we come in. We believe we can create a world where children and families have a clearer path to their fullest potential. Wellpoint Care Network has championed the restoration of families for nearly 175 years.

The Family Recovery Supervisor is responsible for leading a team of Parent Recovery Mentors & Family Recovery Coaches in support of an integrated dyad model that helps parents and caregivers involved with child welfare navigate substance use disorder treatment, behavioral health, family preservation, court, and community systems. The position ensures high-quality, culturally responsive, trauma-informed, recovery-oriented services that promote child safety, family stability, timely treatment engagement, reunification, and sustained recovery supports.

• Bachelor’s degree in social work, human services, counseling, psychology, or related field required.
• Master’s degree in social work, counseling, human services, or related field preferred.
• Minimum of three years of experience in child welfare, family preservation, recovery support, substance use disorder services, behavioral health, or related family-serving systems.
• Supervisory experience preferred.
• Knowledge of child safety, protective capacities, family preservation, substance use disorder treatment, recovery supports, behavioral health services, court processes, and community resources.
• Ability to supervise both professional coaching/case management and lived-experience parent mentoring roles.
• Demonstrated ability to guide staff through crisis response, family engagement barriers, treatment access challenges, documentation expectations, and coordinated service planning.
• Effective verbal, written, interpersonal, facilitation, and report-writing skills.
• Proficient in the usage of computer software; demonstrate an understanding of computer file systems and computer software packages, e.g., Microsoft Office, Excel, Outlook, Teams, ADP, etc.
• Must be honest, dependable and able to meet deadlines;
  Self-motivated and able to work independently.
• Physical exam, drug screen, motor vehicle report, and background checks are required for this position.
• Travel Requirements:
  • Valid WI Driver’s License Required.
  • Have current, active auto insurance with liability limits at the Agency minimum coverage of $100,000/$300,000.
  • An acceptable driver’s record per Agency policy
  • Primary access to a safe, reliable automobile that can support at least 2 car seats.
  • Travel to home visits, schools, courts/government buildings, health provider offices, etc.
  • Out-of-state travel may be necessary in the course of your work.

• Supervises assigned department personnel which includes the following responsibilities, but are not limited to hiring, onboarding, learning, coaching, scheduling, performance feedback, retention and ensuring quality completion of all work performed by direct reports.
• Ensures staff understand role boundaries, confidentiality, documentation standards, safety expectations, and the distinct but coordinated functions of the Mentor and Coach dyad.
• Educates direct…