Case Manager

POSITION SUMMARY:

The Case Manager provides comprehensive, individualized case management and service coordination to eligible veterans, service members, and their families participating in the Sergeant Fox Suicide Prevention Grant Program.

The position is responsible for assessing participant needs, developing individualized service plans, coordinating referrals, monitoring participant progress, and supporting access to behavioral health, housing, employment, benefits, and other community-based resources that address risk factors associated with suicide. Essential functions include those listed below.

ESSENTIAL JOB FUNCTIONS:

Conduct participant intake, eligibility verification, and comprehensive assessments of needs, strengths, barriers, and available resources.

Develop individualized, participant-centered service plans that address identified needs and promote safety, stability, and wellness.

Coordinate access to behavioral health treatment, suicide prevention services, healthcare, housing, employment assistance, benefits, and other appropriate resources.

Identify social determinants of health and other factors that may contribute to increased suicide risk or barriers to care.

Monitor participant engagement and progress toward established service plan goals, adjusting interventions and referrals as appropriate.

Maintain regular participant contact through office visits, telephone communication, community visits, and other approved methods.

Collaborate with clinical personnel and other qualified professionals when participant needs indicate potential safety concerns or elevated suicide risk.

Follow established procedures for identifying, documenting, reporting, and escalating suicide risk concerns and other urgent safety issues.

Facilitate referrals and coordinate services with VA healthcare facilities, community behavioral health providers, veteran service organizations, and other agencies.

Advocate for participants by helping them navigate complex service systems and overcome barriers to accessing resources.

Coordinate with peer support specialists and outreach personnel to promote participant engagement and continuity of services.

Maintain accurate, timely, and confidential case records, service plans, progress notes, referrals, and follow-up documentation.

Track participant outcomes and contribute to grant-required data collection, performance reporting, and quality improvement activities.

Participate in multidisciplinary case reviews, staff meetings, training, and professional development.

Assist with transition planning, service completion, and linkage to ongoing community supports.

Must Embrace and embody the mission, vision, guiding principles, clinical vision, and goals of West Care Foundation; and Perform all other duties as assigned.

ESSENTIAL

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Experience and

Competencies:

Strong assessment, service planning, problem-solving, and case coordination skills.

Knowledge of community behavioral health and social service systems.

Understanding of trauma-informed, person-centered, and culturally responsive service delivery.

Ability to recognize and appropriately escalate participant safety concerns.

Strong documentation, organizational, and time-management skills.

Ability to manage multiple participant cases while meeting program requirements.

Ability to collaborate with multidisciplinary teams and external service providers.

Understanding of confidentiality, professional boundaries, and ethical service delivery.

Ability to document services clearly, objectively, and in a manner…