Manager, Software Development

Description Manager, Software Development Background and Opportunity

The Manager, Software Development role, an exempt position, at MSI Data is the ideal opportunity for an experienced, talented, and ambitious software industry professional looking to grow their career in a rapidly growing and dynamic market—service management software.

As the Manager, Software Development for our flagship, cloud-based Service Pro® enterprise, scheduling, and mobile field service software application, you will lead the software development team that is adding new capabilities to the Service Pro product platform. Service Pro consists of a multi-tenant SaaS application, a mobile application, and integration services.

This position is a hands‑on opportunity to lead architecture, design, and software development for the Service Pro platform, ensuring scalable, high-quality, and modern solutions. You will work closely with Product Management and Dev Ops teams to deliver on a roadmap that enhances the Service Pro platform for customers and sustains the platform infrastructure for scale.

• Oversight and leadership of platform architecture, including web and mobile applications as well as integration strategies.
• Leadership and mentoring in the design and implementation of application enhancements, including the integration of AI/ML components into the Service Pro platform.
• Coaching and development of team members across the software platform.
• Lead resource planning for application development, aligning team member assignments with product development initiatives.
• Be actively engaged in product development with team members, ensuring the team effectively utilizes Generative AI (GenAI) and AI tools to accelerate the development lifecycle (SDLC).
• With Product Management, build roadmaps that account for current customers and new market opportunities.
• Work with our customer-facing teams to understand the needs of existing customers and prospects.
• Deliver and support robust, scalable, and high-quality software solutions in cloud-hosted and mobile environments.

The successful candidate must possess an agile mindset and a proven track record in technical leadership and modern software development

• BS or MS in Computer Science or related discipline.
• 3+ years’ experience developing enterprise-scale SaaS applications.
• 1+ years’ experience leading software development teams.
• Experience in cloud and mobile application architecture.
• Experience in applying and coaching Agile software development practices.
• Proven experience leveraging AI tools for software development acceleration (e.g., code assistance, test generation) and applying Machine Learning (ML) techniques to enhance product functionality.
• Strong 360-degree communication skills.

This role is a fantastic opportunity for a development manager who excels at leveraging cutting‑edge technology to deliver tangible product improvements.