Coordinator, Cross-Dock Operations

Overview

Join to apply for the Coordinator, Cross-Dock Operations role at Estes Forwarding Worldwide
. Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder, providing customized logistics and warehousing solutions via air, ground and ocean freight. EFW is a subsidiary of Estes Express Lines and benefits from an extensive line haul network.

• Paid vacation, sick time and holidays
• 401(k) plan with company match
• Medical, dental and vision insurance
• Short- and long-term disability plans
• Life and accidental death & dismemberment insurance
• Job referral bonus program

• Evaluate pricing and transportation options through a network of internal and external suppliers to provide exceptional customer service.
• Assist with day-to-day dock activity and maintain freight and warehouse operations integrity.
• Determine efficient, cost-effective, time-sensitive processes for requested Estes Forwarding Service.
• Conduct assignments evaluating multiple transportation options (pricing, timing, availability, volume) with frequent direction from management.
• Serve as the front-line communicator for customer and vendor disputes, using exceptional customer service to preserve satisfaction and reputation.
• Effectively manage multiple tasks under pressure to meet deadlines.
• Proactively identify shipments at risk of service failure and take control to ensure on-time delivery.
• Develop and maintain positive relationships with service providers.
• Work flexible hours and various shifts, including a 24‑hour on‑call rotation when requested by management.
• Document all shipments with detailed trace notes and accurate data entry.
• Maintain on‑time service integrity, continually monitoring and updating shipments per EFW management policies.
• Ensure 100% compliance with TSA regulations regarding the Indirect Air Carrier Security Program and Shipper’s Security Endorsements.
• Utilize current tracking applications to update, communicate and monitor shipment status.
• Move freight, stock or other materials using hand or equipment as required.
• Perform other duties as assigned.

• Associate’s degree (or equivalent) and 1‑3 years of experience in transportation or logistics.
• Intermediate proficiency in Microsoft Office and related software.
• Proficient in completing air and ground shipping documents both electronically and manually.
• Ability to work outside normal business hours to meet deadlines as directed by management.
• Strong work ethic, positive demeanor, and cooperative attitude with customers and coworkers.
• Professional appearance, attitude and image with internal and external clients.
• Effective problem solving, interpersonal, written and verbal communication skills.
• English fluency required.
• Meet all deadlines 100% of the time and maintain regular, reliable attendance.
• Knowledge of continental U.S. geography and effective time management.
• Ability to multi‑task, adapt quickly and solve problems with standardized solutions.
• Eligible to work in the United States; EFW will not sponsor a new applicant for employment authorization.

EFW is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, ethnicity, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status.