Dispatcher Transport and Towing

All City Towing is a next-level towing and transportation company looking for a professional, experienced, organized, and calm-under-pressure Dispatcher to coordinate both our towing operations and our transportation operations
. You’ll be part of our command center that keeps drivers moving, customers informed, and jobs completed safely and on time.

Hours are first shift, Monday – Friday, 9 AM – 5 PM. As part of a 24/7 operational team, this person will be expected to work some holidays.

• Dispatch tow trucks and auto hauling transport drivers efficiently based on location, equipment, and priority
• Schedule and coordinate auto dealer transport jobs, including pickups, deliveries, and routing
• Receive and process incoming service calls from customers, police, and commercial accounts
• Track driver status, job progress, and ETAs in real time.
• Balance priorities between emergency tow calls and scheduled transport work
• Enter and maintain accurate records, notes, and billing information
• Communicate clearly and professionally with drivers, customers, and team members
• Escalate issues promptly and follow established procedures
• Support a safe and effective work environment by making sound dispatch decisions

• Previous dispatch experience is required (towing, transportation, trucking, logistics, or emergency services experience)
• Strong multitasking skills in a fast-paced, high-volume environment
• Excellent phone manner and customer service skills
• Ability to stay calm and make good decisions under pressure
• Solid computer skills; experience with dispatch software is a plus
• Good knowledge of the Milwaukee metro area roads and geography
• Reliable, punctual, and team-oriented