Library Assistant

Be an energetic, service-oriented team player with a passion for public service. Ledding Library seeks a Library Assistant to join our circulation team. Library Assistants deliver circulation services, assist in library collection maintenance, and maintain a safe and welcoming environment. The role promotes inclusiveness and reports to the library manager.

Shift Schedule – Must be available to work Sundays 10 am‑5 pm, Mondays 11 am‑6 pm, and Wednesdays 10 am‑6 pm.

• Deliver circulation services to the community
  • Assist patrons at service desks, over the phone, by email, or off‑site
  • Provide information, promote services, and direct visitors to appropriate resources
  • Create library accounts, maintain patron records, and process payments
  • Maintain confidentiality in line with city, county, and state laws
  • Address and problem‑solve patron account issues
• Assist in library collection maintenance
  • Accurately shelve and organize materials
  • Manage material flow to expedite checkout
  • Process and prepare materials for checkout
  • Assess billing for damaged and lost items
  • Create, print, and search daily, weekly, and monthly reports
• Maintain a safe and welcoming library environment
  • Greet visitors and proactively monitor spaces
  • Prepare the library for opening and closing
  • Maintain and clean items, shelving, and shared spaces
• Additional expectations
  • May represent the library on professional committees
  • May assist with library programs
  • May assist with volunteer training and task preparation
• Reflect the City’s values of accountability, accessibility, efficiency, collaboration, equity, and community support in all interactions

The essential functions and tasks listed are intended to be descriptive rather than restrictive. Employees may carry out any of the listed tasks; however, these examples do not encompass all potential duties. All tasks necessary for the essential functions are important and are expected to be performed, even if they are not explicitly stated.

• Education/Certifications
  • High school graduate or equivalent
• Experience
  • 1 year of customer service experience
  • Library experience preferred
• Knowledge, Skills, and Abilities
  • Ability to welcome and embrace people of diverse backgrounds
  • Ability to work as a team member
  • Ability to work independently and prioritize tasks
  • Ability to explain policies and address difficult or contentious issues professionally
  • Strong communication and customer‑service skills
  • Basic understanding of office/library equipment and technology; ongoing learning of computer skills
  • Knowledge of intellectual freedom principles
  • Knowledge of library classification and circulation systems

Library Assistants work in a library/office setting, interacting regularly and frequently with the public. Tasks include extended shifts at public service desks, moving book crates and carts up to 40 pounds, positioning at various heights, and handling stressful or emotionally heightened situations such as emergencies, behavioral problems, intoxication, and health events.

Evening and weekend work required.

Please submit the following:

• Supplemental questions:
  Provide thorough and genuine answers. Your responses will be used in the application review process to help rank candidates. AI tools are acknowledged but you should highlight your unique lived experiences.

Please include all applicable experience and education, including certifications, in your application. We use application details to determine your step placement on the salary schedule.

At the City of Milwaukie, we understand that a diverse workforce strengthens our organization. We value diversity and support a positive and welcoming environment where all of our employees can thrive.

All qualified persons will be considered for employment without regard to race, color, religion, sex, national origin, age, marital status, familial status, gender identity and expression, sexual orientation, disability for which a reasonable accommodation can be made, or any other status protected by law.

Reasonable accommodation is available to…