HVAC Field Support Specialist-WA​/

Overview

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The Precision Cooling System Specialist is the highest grade of Field Support Engineer. Field Support Engineers are product experts that provide input into technical training, technical documentation and manuals. They help customers resolve precision cooling problems that no one else can solve as a resource of escalation. They are instrumental in managing the Field Trial process for introducing new products to the field.

They perform factory Start Up of XD and potentially other product lines that are more highly technical than typical Liebert models. The Precision Cooling System Specialist must be able to solve problems with minimal technical support as they are considered the product expert.

• Supervise Field Trials – schedule travel dates with customers, coordinate on-site training with local support staff, resolve one-of-a-kind technical issues
• Resolve customer problems where Liebert equipment is not meeting expectations – these problems may be application-related where the equipment is being asked to do something it wasn’t designed for and other technicians have failed to resolve the issue. Maintain positive relationships with sales and customers by maintaining customer satisfaction with Liebert products
• Coordinate, supervise and perform factory Start Up of key products
• Participate on New Product Development (NPDP) teams: provide serviceability feedback to engineering during the design process; review and contribute to technical training material; review and contribute to technical manuals
• Provide feedback to the factory for potential product quality and reliability issues
• Informally train local support staff on how to maintain equipment after issues have been resolved
• Provide telephone Diagnostic Engineering support during peak call periods when other Diagnostic Engineering resources are not available

• High School Diploma or GED
• 5 years experience with Liebert Precision Cooling Equipment plus 4-year degree in HVAC Engineering or 10 years’ experience as a technician with Liebert Precision Cooling Equipment
• EPA refrigerant license certification
• Completion of all available Product Training Classes, especially iCOM, and new products
• Excellent customer service, communication and diplomacy skills
• Highly Proficient with electrical / electronic test equipment
• Proficient with technical schematics and diagrams
• Craftsman level brazing skills
• Ability to perform any repair or modification to Liebert precision cooling equipment
• Ability to network the controls of major product lines and set up teamwork, lead-lag
• Experience with CANBus communication
• Ability to connect Liebert Precision cooling equipment with various building management systems (BMS) and knowledge of common BMS communication protocols
• Familiarity with the Liebert product sales business model of Liebert / REP / Contractor / End User – IT Operator
• Familiarity with the new DA125 and the principals of pumped refrigerant economization

• Standing, walking, handling objects; reaching with hands and arms; stooping, kneeling, crouching or crawling; talking, hearing and smelling. Vision requirements include close, distant, color, peripheral, depth perception and the ability to adjust focus. Frequent driving. Must be able to lift up to 50 pounds and occasionally up to 75 pounds.

• 75% Travel is required
• Ability to work unusual hours such as weekends and nights based on customer requirements
• On-call responsibility may be required
• Driver’s license and passport are required
• Must be at least 18 years old

Notes:
Vertiv will make reasonable accommodations for qualified employees or candidates with disabilities to safely perform the essential functions of the job, provided that such accommodations do not impose an undue hardship.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status, marital status, sexual orientation, gender identity or expression, genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you need help applying, contact  For more information about careers, visit

No calls or agencies. Vertiv will only employ those legally authorized to work in the United States. Sponsorship is not provided. Individuals on temporary visas are not eligible for hire.

The anticipated salary range for this role is listed for Colorado; salary ranges for other locations may vary. This role is eligible for periodic incentives, benefits, and a comprehensive benefits program. The estimated deadline to submit an application is June 30, 2024 (subject to extension).