Banking ACH & Faster Payment Manager

Banking ACH and Faster Payment Manager

Location: SE Portland (Hybrid after initial training)

Hours: Must be available to work between the hours of 6:30 AM and 5 PM - M-F

Compensation: $69, DOE

• Build and lead a high-performing, collaborative team.
• Provide ongoing coaching, performance discussions, and professional development.
• Maintain awareness of individual strengths, growth areas, and career goals.

• Oversee daily processing and settlement of ACH, Zelle, Fed Now, and other faster payment channels.
• Ensure service requests submitted through various channels meet defined service-level expectations.
• Utilize data and reporting to monitor throughput, capacity, and service quality.
• Promote strong service behaviors, needs-based problem solving, and clear communication.
• Develop and maintain accurate, up-to-date procedures and quick-reference guides.
• Ensure documentation reflects regulatory changes, operational updates, and process enhancements.
• Coordinate and direct daily operations, aligning schedules, workloads, training, and processes to support frictionless service.
• Identify opportunities to streamline workflows, reduce redundancy, and improve the member experience.
• Conduct quality reviews to ensure accuracy, compliance, and adherence to procedures.
• Identify trends related to fraud, exceptions, or systemic issues and elevate accordingly.
• Lead the annual ACH Risk Assessment and recommend control enhancements.
• Partner with internal and external auditors on ACH, Fed Now, and faster payment reviews.
• Maintain expert-level knowledge of regulations, Nacha rules, and emerging fraud trends.
• Ensure staff complete required training to maintain compliance.
• Champion process improvement initiatives and cross-departmental collaboration.
• Inspire a learning-focused environment that supports innovation and operational effectiveness.

• Bachelor's degree preferred; equivalent experience considered.
• At least 3 years of progressive leadership experience.
• Minimum 2 years in ACH operations
  .
• AAP or APRP certification strongly preferred.

• Deep knowledge of ACH operations, faster payment channels, and exception handling.
• Strong analytical and decision-making skills with the ability to evaluate risk and resolve complex transactions.
• Familiarity with applicable regulations including Nacha Rules, Regulation E, Regulation CC, Regulation J, OFAC, UCC, and Federal Operating Circulars.
• Exceptional service, de-escalation, and coaching skills.
• Demonstrated ability to build effective teams, influence cross-functional partners, and foster positive working relationships.
• Strong written and verbal communication skills with sound judgment and professionalism.
• High standards of accuracy, confidentiality, and documentation integrity.
• Effective at prioritizing tasks and managing deadlines.
• Proficient in Microsoft Office and able to learn new software quickly.
• Flexibility to support occasional meetings or events outside standard hours.

• Banking/credit union operations
• ACH payment processing
• Real-time payments (Zelle, Fed Now, RTP)
• Fintech or digital payment platforms
• Operations teams supporting regulated environments

Comprehensive benefits package offered.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.

For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Mid-Senior level

Full-time

Accounting/Auditing, Finance, and Management

Banking and Financial Services