Dispatch Lead - ComTrans

JOB SUMMARY

The Call Center Lead is responsible for overseeing, coordinating, and prioritizing all Communications Center activities.

SCHEDULE 1:
Mon-Fri 14:00-22:30

- Full-time; $23-24.10 per hour/non-exempt position.

• Employ thorough knowledge of Communications Center functions, including but not limited to routing, scheduling, mapping, reporting, and compliance.
• Assist in the development of and training of personnel to ensure that the contractual obligations of the company are met.
• Monitor phone queues and communicate with providers and community partners to resolve service-related issues.
• Accurately complete all shift paperwork, including status and call time reports.
• Maintain a current working knowledge of all company policies, protocols, procedures, rules, and regulations.
• Perform other duties as assigned.

Experience:

• Minimum 1 year of experience within a Communications Center/leadership role.
• Phone correspondence and customer service experience.

Education:

• High School Diploma or equivalent (GED).

Skills:

• Strong personnel management and staff development skills.
• Effective oral and written communication skills.
• Effective interpersonal and problem-solving skills.
• Effective time-management and organizational skills.

Working Conditions:

• Office environment.
• Use of phones, computers, and printers.

Physical Demands:

• Prolonged periods of sitting.
• Hearing, listening, speaking, seeing.

Mental Requirements:

• Problem-solving, reasoning, decision-making.
• Complex reading and writing, memorization, math skills.

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.