Information Technology Help Desk Technician

Information Technology Help Desk Technician Base Pay Range

$28.00/hr - $34.00/hr

• Install, configure, maintain, and monitor company PCs
• Provide end user support for all local and web-based applications
• Troubleshoot hardware and software problems pertaining to desktop and notebook PCs
• Decommission older computers, including DOD hard drive wipes and detailed tracking
• Follow and document standard departmental procedures
• Follow 5S guidelines to keep organized

• Reports directly to the IT Manager
• On a day-to-day basis will interact with Manufacturing, Quality, Engineering, Purchasing, Accounting, Contracts and HR
• External relationships include occasional communication with corporate offices concerning inter-company communications, outside consultants and vendors

• Response to User Requests/Issues and problems (Timeliness & rating)
• Complete ongoing projects in a timely manner

• Proficiency with all Microsoft workstation operating systems
• Knowledge of standard office applications, especially Office 365
• Experienced with user profile migration (PC Refresh) on Windows PCs
• 3 – 5 years of experience in the field of Information Technology or related area
• Microsoft and/or CompTIA certifications preferred
• Knowledge of applications programming & database administration

Associate

Contract

• Information Technology and Other
• Aviation and Aerospace Component Manufacturing, Airlines and Aviation, and Defense and Space Manufacturing