Desktop Technician; Hybrid

Desktop Technician
- Milwaukie, OR (Hybrid) (21722)# Desktop Technician
- Milwaukie, OR (Hybrid) (21722)
Milwaukie
- Milwaukie, OR 97222## Overview Position Type Full Time## Description##
** Summary
* * The Desktop Technician I is primarily responsible for providing technical assistance and support to computer system users via the Help Desk. Additionally, the Desktop Technician I is expected to provide assistance concerning the use of computer hardware, software and peripheral equipment in person, via telephone, or from a remote location, while representing EHN in a professional and courteous manner at all times.##

** Supervisory Responsibilities
** This position does not have supervisory responsibility but is expected to provide guidance to employees and/or assist with orientation and training of new employees of the work group.##
** Primary Duties and Responsibilities
*** Assist with installing hardware, software, and peripheral equipment according to established procedures.
* Perform basic workstation, laptop, and thin client imaging and deployment.
* Troubleshoot and resolve common issues with PC hardware, operating systems, and standard business applications.
* Respond to Help Desk tickets, phone support requests, and onsite service needs while maintaining accurate and detailed notes.
* Maintain daily documentation including ticket logs, installation records, and basic how to reference materials.
* Support account setup and maintenance in Active Directory, O365, and other enterprise systems under guidance.
* Perform routine workstation updates, minor repairs, and general maintenance.
* Interface with vendors as directed for equipment warranty or repair services.
* Assist users with hardware/software questions and provide basic training when needed.
* Stay informed about technology updates and changes within the organization.
* Follow all company policies, IT procedures, and regulatory requirements including HIPAA and OSHA standards.##
** Secondary Functions
*** Assist with hardware inventory distribution and tracking.
* Other duties which may be necessary or desirable to serve the patient and support the success of the department or the company overall.## Qualifications##
** Education and/or Experience;
Certificates, Licenses, and Registrations (Minimum Requirements)
*** High school diploma or equivalent.
* Minimum of one (1) year experience as an IT technician or Help Desk agent.
* An equivalent combination of education, experience and training that would provide the knowledge, skills and abilities required for the successful performance of the essential job duties.
* Must possess a current and valid driver’s license in the state of residence.##
** Necessary Knowledge,

Skills and Abilities

*** Working knowledge of common operating systems (Windows 7/10/11) and software applications (MS Active Directory and Windows Office Suite).
* Basic knowledge of Windows Operating Systems, hardware and components
* Knowledge of Nextgen EMR systems management preferred.
* Familiarity with imaging processes.
* Ability to perform basic troubleshooting of hardware, software, and network connectivity issues.
* Understanding of antivirus tools, workstation security practices, and fundamental IT procedures.
* Ability to follow documentation, technical instructions, and troubleshooting guides.
* Strong customer service skills and ability to communicate clearly with users of varying technical skill levels.
* Ability to multitask, prioritize work, and remain calm during high demand periods.
* Professional and respectful interactions with physicians, staff, vendors, and patients.
* Ability to work independently and seek guidance when needed.
* Willingness to work a flexible schedule, including occasional evenings, weekends, and travel to other sites.##
** Physical Demands / Work Environment
*** Majority of work is performed in a general office environment. Exposure to moderate levels of noise in a well lit, well ventilated and moderately paced environment.
* This position requires manual/finger dexterity as necessary to perform daily job duties.
* Frequently required to sit for extended periods of time.
* Frequently required to reach with hands and arms; lift, push, pull and/or carry objects up to 50 pounds.##
** Reasonable Accommodations
** To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.##
* EHN…