Associate Team Leader

Overview

Associate Team Leader role at H&R Block. You’ll support a single retail office during tax season to exceed client expectations and provide daily operations direction for the tax office. You’ll begin with a flexible part-time schedule in late fall and move to a full-time schedule from January through April.

• Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that promotes the value of H&R Block
• Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
• Serve as point of contact for onsite escalated client service concerns
• Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
• Lead the office from the front desk, provide phone coverage, and engage with clients to deliver an outstanding experience
• Lead daily activities to ensure all tax office associates are scheduled and work is completed according to deadlines, with attention to quality standards, priorities and goals
• Lead daily huddles and communicate essential information to office associates

• Prior experience working in customer service or a similar role
• Strong organizational skills and ability to plan and manage day-to-day office operations
• Customer-centric mindset and strong communication skills
• Computer proficient with the ability to use MS Office
• Demonstrated ability to work independently with minimal supervision
• Able to work a flexible work schedule of 40 hours per week with flexibility based on business needs
• High school diploma / equivalent or higher

At H&R Block, we invest in our people by supporting their total well-being. Our benefit offerings can help associates plan for their health, wellbeing, and financial wellness needs.

• Employee Assistance Program with Health Advocate
• Wellbeing program, Better You, to help you build healthy habits
• Neurodiversity and caregiver support available to you and your family
• Discounts on everyday items and services
• Benefits with eligibility requirements:
  Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan

H&R Block is committed to building a Connected Culture where trust, care, and connections help us work together. You will be part of an environment that values belonging and supports each other’s growth. This is an equal opportunity employer that celebrates diversity in the workplace.

If you’re looking to make an impact, H&R Block is the place for you.

Sponsored Job

Job

• Seniority level:
  Not Applicable
• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industries:
  Retail

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