Patient Navigator

One Medical Group are hiring!

Patient Navigator | Minehead Medical Centre | Fixed-term Contract 6 months | Full-time (40 hours) and Part-time available

Join Our Team as a Patient Navigator at Minehead Medical Centre!

Are you a friendly, outgoing individual with excellent communication skills and confidence using IT systems? Do you thrive on administrative tasks and stay calm under the pressure of managing multiple phone calls every day? If so, we’d love to hear from you!

Minehead Medical Centre is seeking a
Patient Navigator
to join our welcoming administrative team. In this essential role, you’ll ensure the smooth running of the surgery, providing patients with a positive experience while supporting our team to deliver outstanding care. We understand how important your role is and will value your contributions every step of the way.

This is a fixed-term contract, 6 months. Full-time (40 hours per week) or part-time can be considered.

Note:

Previous unsuccessful candidates need not reapply.
Suitable candidates must have the right to live and work in the UK. Regretfully, we cannot support with sponsorship for this position.

• A confident communicator with a friendly, patient, and professional attitude.
• Someone who can handle a fast-paced, demanding environment with ease.
• Prior experience in healthcare or administrative roles is desirable, but not essential. Full training will be provided.

• Welcoming patients and visitors, managing check-ins, and providing appointment information.
• Answering phone calls and handling patient inquiries with empathy and professionalism.
• Scheduling and managing appointments using our system.
• Processing prescription requests from patients and pharmacies.
• Handling patient queries in person, over the phone, and via email.
• Managing incoming and outgoing correspondence, including emails and letters, with accuracy.
• Keeping the reception area tidy and ensuring smooth handovers for colleagues.
• Completing administrative tasks such as patient registrations and updates.

• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Attention to detail and a high level of accuracy in handling patient information.
• Confidence in using IT systems and basic office software.
• Prior experience in a healthcare or administrative role is desirable but not essential.

At Minehead Medical Centre, we’re proud of our friendly, supportive environment. You’ll play a vital role in providing a safe and positive experience for our patients, while also helping the team deliver exceptional care.

If you’re ready to take on a rewarding role where your skills will make a real difference, we’d love to hear from you.

We reserve the right to close this advert early.

System used
: EMIS

• NHS Pension with 20.6% Employer Contribution
• 25 days annual leave plus Bank holidays, which rises with length of Service (pro rata for part time)
• Extra day of leave per year for work anniversary
• Enhanced Maternity, Maternity/Paternity Support, Adoption pay
• Participation in OMG’s refer a friend scheme
• Employee Assistance Program run by awarding winning Health Assured
• Eye care scheme – free eye test plus a contribution towards glasses
• Cycle to work scheme
• Access to NHS Discounts
• £12.71 per hour

About Minehead Medical Centre

Since 1990, Minehead Medical Centre has provided healthcare services to its community. It is the only GP service in the area. The other two GP surgeries are located much further out on the outskirts. The patient list size is 12,330 with a slightly higher number of ageing population when compared to the rest of Somerset. In recent years, Minehead Medical Centre has undergone refurbishment works to provide additional clinical rooms…