Transport Planning Assistant

About

The Role

We are looking for a proactive and organised Transport Planning Assistant to join our transport team at our Williton site. This is a fantastic opportunity for someone with transport planning experience who thrives in a fast-paced environment and is passionate about delivering excellent customer service while driving operational efficiency. You will play a key role in planning transport operations, supporting distribution activities, managing customer expectations, and ensuring the smooth and cost-effective movement of products across the UK, EU and Rest of World (ROW) markets.

We are looking for a proactive and organised Transport Planning Assistant to join our transport team at our Williton site. This is a fantastic opportunity for someone with transport planning experience who thrives in a fast-paced environment and is passionate about delivering excellent customer service while driving operational efficiency. You will play a key role in planning transport operations, supporting distribution activities, managing customer expectations, and ensuring the smooth and cost-effective movement of products across the UK, EU and Rest of World (ROW) markets.

At Kingspan Water & Energy, part of the global Kingspan Group PLC, we are committed to driving change in the design and manufacture of sustainable solutions for water and energy storage. We provide industry-leading products for water management, storage, and telematics systems for high-performance buildings and infrastructure.

• Support the planning and coordination of all transport movements from the Williton site, including UK, EU and Rest of World deliveries.
• Ensure export documentation and customs requirements are fully compliant for international shipments.
• Provide planning support for other depots during periods of absence or annual leave.
• Work closely with the Customer Service team moving deliveries around to ensure optimum load utilisation.
• Assist in controlling transport costs, including driver wages, fuel expenditure and third-party haulage services.
• Support monthly reporting, KPI analysis and continuous improvement initiatives to enhance transport performance and reduce costs.
• Attend meetings to discuss and agree opportunities for improvements.
• Help ensure fleet compliance with CPC requirements, Operator Licence conditions and all relevant health and safety standards.
• Support the development of warehouses, distribution hubs and distribution networks to meet customer expectations at the lowest achievable cost.
• Develop a 'right first
  -time culture' in the distribution of our products and ensure maximum customer satisfaction through the service provided.
• Support the Transport Manager in managing the performance of our delivery partners through KPIs.
• Build strong relationships with delivery partners to secure competitive pricing and high service standards.
• Liaise with haulage companies to ensure timely collections and deliveries where applicable.
• Ensure all despatch paperwork, delivery notes and purchase orders are completed accurately and on time.
• Collaborate with Sales, Production, Quality and Customer Service teams to ensure products are available and dispatched in line with OTIF targets.
• Maintain POD (Proof of Delivery) scanning and filing systems and support the business in identifying and resolving discrepancies.
• Raise credit requests as required.
• Contact customers ahead of deliveries to confirm readiness and ensure a smooth delivery experience.
• Prepare end-of-month reports for the SOP.

• Knowledge and experience of transport and route planning
• Strong IT experience including Microsoft Outlook, Word and Excel
• Excellent…