Billing Specialist

MISSIONPD Instore is a future-forward creator of brand solutions that enlightens, inspires, and transforms the consumer’s experience.

ABOUT PDFounded in 1938, PD is a world-renowned design-to-build partner that crafts custom, future-forward brand solutions for some of the largest brands in retail.

Summary The Billing Specialist is responsible for preparing and issuing accurate customer invoices, maintaining billing records, processing payments, and ensuring timely resolution of billing discrepancies. This role works closely with Sales, Project Management, Customer Service, and Finance to support accurate revenue recognition and customer satisfaction.

Essential Duties/Responsibilities Generate and distribute customer invoices accurately and on time.

Review customer orders, contracts, and supporting documentation to ensure billing accuracy.

Process customer payments and apply cash receipts.

Monitor outstanding balances and assist with collection efforts.

Respond to customer billing inquiries and resolve discrepancies.

Maintain customer account information and billing records.

Process credit memos, debit memos, and customer refunds as needed.

Reconcile billing transactions and assist with month-end reporting.

Generate billing reports and assist with accounts receivable analysis.

Collaborate with internal departments to resolve invoicing issues and ensure customer requirements are met.

Performs other duties as assigned

Fosters a culture that values family, innovation, collaboration and empowerment

Follows all safety and workplace policies

Competencies and Skills Accuracy and attention to detail

Time management and organization

Customer service orientation

Financial analysis

Problem solving

Collaboration and communication

Confidentiality and professionalism

Strong Excel and Microsoft Office skills.

Excellent attention to detail and problem-solving abilities.

Strong customer service and communication skills.

Ability to demonstrate and apply our workplace values

Flexibility to travel between multiple PD locations

Demonstrated commitment to valuing diversity and contributing to an inclusive working environment

Education/Certification Associate degree in Accounting, Finance, Business, or related field preferred.

Experience2+ years of billing, invoicing, accounts receivable, or accounting experience.

Experience with ERP systems, preferably Dynamics 365.

Preferred Experience implementing or optimizing Microsoft Dynamics 365 or other enterprise ERP platforms.

Experience supporting manufacturing, retail display, distribution, or custom production environments.

Project Management Professional (PMP), CAPM, Agile, Lean, or equivalent certification.

Experience with business intelligence, reporting, and process automation tools.

Physical Requirements and Working Conditions Walking, sitting, bending, twisting, reaching, pushing, pulling and lifting may be required throughout the workday.

Benefits and perks we offer to full-time, regular employees

Health, Dental and Vision Insurance 4% 401k Match with 5% Employee Contribution Paid Time Off Parental Leave8 Paid Holidays Flex TimeSTD, LTD and Group Life InsuranceFSA and HSA Options Voluntary Life  Insurance Critical Illness Insurance Accident Insurance Legal and Identity Theft Plans Employee Assistance Program Employee Referral Program Tuition Reimbursement Career Advancement Professional Development Opportunities Employee Recognition English as a Second Language Education Online Training Opportunities