Unit Operations Coordinator

Unit Operations Coordinator

Position Summary:

The Unit Operations Coordinator is a pivotal front‑line individual who provides exemplary customer service to families, staff, providers and visitors, both in person and by phone. They answer questions warmly, promptly, and correctly, and problem‑solve as needed. The coordinator is the first response to phone calls that come into the units, arranges deliveries to patient rooms, directs visitors to their destinations, and maintains a safe, welcoming environment at all times, modeling service excellence for the organization.

This individual is the key liaison to other departments and provides other disciplines with the tools for their jobs. The coordinator supports patient care on the unit(s) and provides overall administrative support for the unit. They also serve as the unit(s) technology resource.

This role may be required to float to other hospital departments as needed based on need.

• High school diploma preferred
• 1 year of experience in a patient care setting preferred

• Outstanding professional and positive customer service skills essential
• Positive attitude
• Exceptional problem‑solving skills
• Strong computer skills such as Microsoft Word, Excel or hospital technology systems
• Ability to coach others with hospital technology systems
• Competent with basic medical terminology
• Excellent interpersonal, written and verbal communication skills with a clear understanding of English language (reading, writing and speaking)
• Self‑directed, organized, and problem solver
• Ability to multitask, direct and support information processes on patient care units, work independently and within a team

Physical Demands information is available through the organization’s portal.

Salary range: $45,000.00 – $75,000.00. In addition to salary, this position may be eligible for medical, dental, vision, retirement, and other fringe benefits. Positions that require night, weekend or on‑call work may be eligible for shift differentials or premium pay.

Children’s Minnesota is proud to be an equal opportunity employer whose staff is representative of its community and considers qualified applicants for open positions without regard to race, color, creed, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.