Administrative Specialist

General Clerk III – Federal Government | Onsite Position

Tele Solv Consulting has an immediate opportunity to work with the Federal Government as a General Clerk III enabling you to have a Tier 4 Public Trust Background investigation. This is an ONSITE position based in Minneapolis, MN.

Minneapolis, MN – Salary: $45,000.00–$75,000.00

• Greet and check‑in applicants.
• Verify the identity of applicants and confirm that they have the required documents to complete transactions. Contractor staff will determine customer needs, answer general inquiries and concerns, and ensure the check‑in process is performed in a timely manner to prevent a backlog of customers awaiting assistance.
• Maintain accessible, up-to-date written information on program requirements, enrollment process, and other relevant material to assist the general public and program members via phone or in person.
• Notify the Government inspection staff of any information that could adversely affect an applicant’s acceptance into the program.
• Check applicant‑supplied information by accessing government databases.
• Provide performance reports.
• Compile data to provide daily performance reports reflecting all activities performed by CBP officers and Contractor staff.
• Schedule interview appointments in the Trusted Traveler Programs Internal.
• Assist the public with creating accounts and submitting online applications for initial enrollment, renewal, card replacement, vehicle enrollment and termination, updating mailing address and license plate information.
• Assist the public with membership card activation.
• Willing to go through an intense background check.

• Active Tier 4 Clearance, or the ability to obtain and maintain one.
• High school diploma or a General Equivalency Diploma (GED) from an accredited institution recognized by the U.S. Department of Education.
• Two (2) years of general administrative experience with customer interface.
• Two (2) years of experience with Microsoft Office products (Word, PPT, Excel, Access, Outlook, Visio).
• Two (2) years of related undergraduate study may substitute for experience.
• Able to disclose COVID‑19 vaccination status and abide by contract/department’s COVID‑19 guidance when accessing any facility.

This position requires that you obtain a background investigation from our client. As part of this process, the government will perform a criminal, credit, tax, employment, and drug history background check. The government will confirm that you are generally in good financial standing, up-to-date on your tax filings, rehire eligible with your prior employers, and have adhered to any federal restrictions on illegal drug use, including marijuana, in addition to other checks related to your character and trustworthiness.

Join the Tele Solv Consulting Team on our mission to provide quality and unparalleled service to our clients. We are a growing organization that provides a variety of professional and administrative services to public and private organizations with global operations. Rated in the top 1000 businesses in 2019 by , we have been committed to helping organizations solve complex problems since 2000.

Our solutions integrate sound management principles with the most appropriate technologies to assist senior executives in effectively managing programmatic, schedule, and technical risks. We offer excellent compensation, training, advancement opportunities, and exceptional benefits including PTO, sick leave, up to 11 paid federal holidays, medical, dental, vision, company‑paid life, short‑term and long‑term disability insurance, employee assistance program, and matching 401(k) plan.

In addition to the hourly rate, you will be eligible to receive an hourly Health and Welfare (H&W) benefit for the first 40 hours worked in any work week. The H&W rate of $4.93 offsets the cost of the company providing fringe benefits.