Service Specialist, Administrative​/Clerical

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:
Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Bring your energy, flexibility, and passion for exceptional service to Opensity! Opensity is looking for a Service Specialist to join our team and make a meaningful impact supporting our downtown Minneapolis law firm client. This is a dynamic, hands‑on role for someone who thrives in a fast‑paced environment, enjoys variety, and takes pride in being the person others can count on.

As a Service Specialist, you’ll become an integral part of our clients’ day‑to‑day operations, providing seamless support across a variety of service areas. You’ll have the opportunity to cross‑train and build expertise in functions such a reception, hospitality, copy, mail, and other services based on client needs. No two days are exactly alike. You’ll be encouraged to approach every request with a “can‑do” attitude, adapt quickly to changing priorities, and deliver consistently high‑quality service.

Whether you’re jumping in to help a teammate, supporting a client request, or keeping essential operations running smoothly, your flexibility and positive approach will make a difference.

Minneapolis

19-22.40hr

Monday-Friday (8-5pm)

• Mail Services includes metering, sorting, and distributing mail and accountable packages per schedule
• Copy Services includes accurately producing copy, print and scan projects per written instructions
• Reception includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional manner
• Hospitality Services includes coordination and upkeep of client conference rooms, common areas and kitchens. Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use. Organize and distribute client kitchen supplies. Maintain inventory control and order supplies as needed
• Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance
• Facilities Services may include hanging pictures, small office moves, cleaning services and communication with key client contacts regarding building/equipment concerns

• High School Diploma or GED
• 1+ work experience in a customer services field
• Ability to multitask with attention to detail
• Ability to resolve issues with professionalism and tact
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs
• Ability to walk, bend, kneel, stand or sit for an extended period of time

The Compensation is up to 21.50 USD per hour and may be eligible for an annual bonus. Actual compensation will be dependent upon the individual's location, skills, experience and qualifications.

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO) #INDHP

Opency is committed to fostering an inclusive,…