Receptionist, Administrative​/Clerical

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Ourmissionis to provide modernized technology platforms,elevated technology support, and valuable insights, empowering our clientsto excel inwhat they do best.

As the Receptionist you will be the welcoming face and voice of our organization. As the first point of contact for clients, visitors, and employees, the Receptionist plays a crucial role in creating a positive and professional impression. The ideal candidate will handle phone calls, greet guests, and assist with administrative tasks, ensuring smooth operations and exceptional customer service. This position offers an exciting opportunity to be part of a dynamic team and contribute to the overall success of our company through excellent communication and organizational skills.

This role reports to the Lead Receptionist or the Client Relations Manager.

• Greet and assist clients, visitors, vendors, and staff with professionalism and courtesy.
• Manage incoming calls and direct inquiries.
• Maintain the reception area, conference rooms, and cafe to ensure they are tidy and welcoming.
• Provide a high level of hospitality, ensuring a positive first impression for clients and guests.
• Schedule and confirm visitor office reservations.
• Schedule and confirm conference room reservations, ensuring appropriate setup.
• Coordinate and order food for meetings and events.
• Create and send the Daily Report and ensure accuracy on a daily basis
• Act as a resource for attorneys and staff by directing questions or escalating issues as appropriate.
• Communicate any maintenance issues or needs to the rest of the support team in a timely manner. Assist with the planning and execution of office events.
• Serve as the backup for reconciling the office credit card.
• Assist with ordering snacks and supplies for the office.
• Assist with copying, scanning, filing, and faxing, as needed.
• Special projects as assigned.
• Follow security and emergency procedures. Respond to emergency situations in a calm, efficient manner, promptly notifying appropriate assistance and making all required notifications according to firm and office policy.
• The ability to develop and maintain relationships with others, and to work with others toward a common goal by working cooperatively, developing positive relationships, and providing information and assistance willingly.

• Excellent customer service and interpersonal communication skills with a client-first mindset.

• Professional demeanor with strong verbal and written communication abilities.

• Strong organizational and multitasking skills in fast-paced environments.

• Ability to manage multiple priorities while maintaining accuracy and professionalism.

• Strong attention to detail and commitment to operational excellence.

• Ability to maintain confidentiality and handle sensitive information appropriately.

• Strong problem-solving and decision-making abilities within the scope of the role.

• Ability to work independently and collaboratively within a team environment.

• Proficiency in Microsoft Office Suite and office technology systems.

• Positive attitude, adaptability, flexibility, and professionalism…